Store Manager (Hanshin Intercontinental) at HM Group

Taichung, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Store Management, Team Leadership, Customer Experience, Sales Analysis, Recruitment, Staff Training, Operational Excellence, Visual Merchandising, KPI Management, Coaching, Strategic Planning, Communication, Adaptability, Compliance, Retail Operations, Performance Management

Industry

Retail

Description

Company Description We're delighted to share that we will soon be opening our first COS store in Taichung. As part of this exciting milestone, we are kicking off recruitment for our full store team, including Store Manager, Floor Manager, Visual Merchandiser, and Sales Advisors. We are currently prioritizing the process for our Store Manager, who is expected to onboard in early September. Our recruitment outreach will begin from 6 July. Company Description COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements. Job Description As the Store Manager, you'll take full ownership of your store's performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service. By balancing front-of-house energy with behind-the-scenes efficiency, you'll cultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you'll ensure the store not only meets its goals but becomes a destination that customers love to return to. Key Responsibilities: Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience Interpreting sales data to drive performance and taking ownership of the store's commercial success Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards Managing recruitment processes and ensuring effective onboarding and training for all new team members Identifying high-potential individuals and creating tailored development plans to support their career growth Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence Fostering a positive, inclusive, and motivating work environment where people thrive Qualifications Customer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPIs, with a proven ability to align business objectives with evolving customer needs Team Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development. Excellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals /vision. Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve. Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans. Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams. Comfortable working varied hours, including evenings, weekends, and holidays. Additional Information This is a full-time position with a contract of 40 hours a week. Benefits: We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. In addition to this, TAIWAN-based colleagues also receive: Annual Leave Birthday Leave Clothing Allowance Medical Insurance 13th Month Bonus Additional incentive scheme Inclusion & Diversity At COS, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Responsibilities

The Store Manager takes full ownership of store performance, focusing on driving sales and profitability through exceptional customer experiences. They are responsible for leading the store team, managing operational efficiency, and overseeing recruitment and staff development.