GENERAL MANAGER JOB DESCRIPTION

Position Summary: Lead our takeout restaurant team to exceed customer expectations and embody our vision of being the go-to spot for wholesome beverages and tropical comfort food. Uphold core values: Delivering Happiness, Fostering Growth, Maintaining Cleanliness, and Striving for Excellence.

QUALIFICATIONS

• Great communication - speak and write in English and Spanish
• On-call for business emergencies
• Must work a consistent schedule of 5+ days a week and be available for business emergencies
• Experience leading a team
• Valid Manager Food Safety Certification (reimbursement after 30 days of completion) must submit a copy of the certificate.
• Successful completion of all starting and subordinate position training programs
• Adequate transportation to make bank deposits attend meetings and business emergencies
• Minimum age 19+ years old
• Own and operate a smartphone

SKILLS

• Great people skills and communication
• Exceptional organization and leadership skills
• Ability to work with computer programs

• Create weekly schedules and ensure team alignment.
• Maintain presence for at least 45 hours/week
• Work three weekends/month, including closing shifts.
• Screen, interview, and onboard new team members via established procedures.
• Conduct training using online resources and hands-on certifications.
• Manage product inventory using Marketman.
• Place timely orders and adjust levels to maintain COGS budget.
• Report and resolve product shortages promptly.
• Oversee customer service processes and product preparation.
• Hold regular meetings to review performance and communicate goals.
• Conduct monthly one-on-one meetings for feedback and growth goals.
• Conduct quarterly Performance Reviews for team members.
• Manage team growth via our Learning Management System.
• Handle weekly tasks, including invoices and filing.
• Daily restaurant walkthroughs to uphold standards.
• Foster an environment aligned with our vision and core values.