THE OPPORTUNITY

Are you a passionate, results-driven leader ready to take charge of an entire store operation? At Knoops, we pride ourselves on crafting exceptional hot chocolates, coffees, and teas while creating joyful customer experiences. We’re looking for an inspiring Store Manager to lead our team, drive operational excellence, and be an ambassador of the Knoops brand.

• Operational Leadership: Oversee all aspects of store operations, ensuring smooth, efficient, and high-quality service delivery.
• Inspiring Leadership: Recruit, train, and develop a high-performing, motivated, and customer-focused team.
• Sales & Performance Management: Set and achieve sales targets, monitor KPIs, and implement strategies to drive revenue growth.
• Customer Experience: Lead by example, creating memorable interactions and ensuring the team delivers exceptional customer service.
• Quality Control: Uphold Knoops’ standards for beverage preparation, cleanliness, and store presentation.
• Financial Accountability: Manage budgets, control costs, and oversee accurate financial reporting.
• Stock Management: Ensure efficient ordering, inventory control, and waste reduction.
• Compliance & Health & Safety: Ensure full compliance with health, safety, and hygiene regulations.