EEO STATEMENT:

Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual’s race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

NEED ACCESSIBILITY ASSISTANCE TO APPLY?

Applicants who require accessibility assistance to submit an employment application, please email us at onboardingsupport@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.
Req ID: 24366
Location: 5733 - Kildonan Place

GENERAL POSITION SUMMARY

At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

CUSTOMER EXPERIENCE

• Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.

JOB REQUIRED KNOWLEDGE & SKILLS

• A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Ability to operate a computer, as well as maneuver relative software programs.
• Ability to lift up to 50 pounds.
• Ability to climb a ladder and work with hands overhead.
• Standing required for up to 100% of the work time.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.

NEED ACCESSIBILITY ASSISTANCE TO APPLY?

Applicants who require accessibility assistance to submit an employment application, please email us at onboardingsupport@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.
Req ID: 24366
Location: 5733 - Kildonan Plac

Please refer the Job description for details