About the job

About emeri matcha bar

emeri is a Vancouver-based matcha brand built on a simple belief: we don’t define the best matcha, we help you find yours.

We work directly with multi-generational farmers across Japan to source distinct expressions of matcha, each with its own character, balance, and story.

Our mission is to help people find a matcha that suits their palate while raising the bar for quality and experience across North America.

At our core, we are a hospitality-driven brand. We believe great hospitality is not just about service, but about how people feel. From the moment a guest walks in to the moment they leave, every interaction matters.

The OpportunityWe are looking for an experienced Store Manager to take ownership of Emeri Matcha Bar and lead its day-to-day operation.

This is a key leadership role with responsibility for the overall performance of the store, including the guest experience, team development, daily operations, labour, inventory, and store-level financial performance.

You'll work closely with the founders on the vision and direction of Emeri, while being trusted to independently lead the store and turn that vision into exceptional execution every day.

We're looking for someone who combines exceptional hospitality with strong operational discipline. Someone who can build a great team, develop future leaders, understand the numbers behind the business, improve systems, and still be willing to step onto the floor and whisk matcha alongside the team.

Most importantly, we're looking for someone who genuinely cares about people and community. Someone who wants to create a place where people feel welcome, build meaningful relationships with our guests, and help us live our goal of leaving every guest a little better than before they walked through our doors.

What You’ll Be Responsible For:

• Lead & Develop the TeamLead, coach, and develop Assistant Managers, Shift Leaders, and Baristas
• Own hiring, onboarding, training, and ongoing team development
• Provide regular feedback, coaching, and performance conversations
• Identify and develop high-potential team members
• Build a culture of accountability, care, and continuous improvement

• Own the Guest ExperienceSet and maintain a consistently high standard for hospitality
• Ensure exceptional drink quality, presentation, cleanliness, pacing, and service
• Be an active and visible leader during service
• Coach the team in real time and maintain strong flow during peak periods
• Step into any station when needed, from guest interactions to preparing and whisking matcha

• Own Store OperationsOwn scheduling and labour planning based on business needs
• Manage inventory, ordering, receiving, and stock levels
• Maintain food safety, cleaning, maintenance, and operational standards
• Ensure equipment is maintained and operational issues are proactively addressed
• Own, develop, and continuously improve standard operating procedures (SOPs)
• Identify gaps in existing processes and turn learnings into clear, repeatable systems
• Ensure standards and SOPs are effectively trained and consistently followed
• Continuously improve workflows, efficiency, and execution