Macro Foods is a locally owned business in Waterloo, ON. Our goal is to Serve the community fresh, healthy, chef prepared meals. We also serve protein shakes and sell supplements and healthy snacks. Customers can walk in and pick up food on the go, or order online direct to their homes anywhere in Ontario!
Our customer service department is seeking an experienced, energetic and capable individual to join our busy team. The successful candidate will be responsible for greeting all customers and explaining our products, using company policy and procedure to solve customer’s problems and learning specific questions about products and services in order to deliver accurate information back to customers. We’re seeking a self-motivated and organized individual with strong customer service skills who is also an effective multi-tasker. General health knowledge/healthy eating is a bonus.

Responsibilities:

• Greet clients and other visitors in person.
• Answer customers’ questions.
• Assist customers who need special assistance.
• Cash handling, deposits, and checking clients out.
• Answer the phone, take messages, and transfer calls to other staff as necessary.
• Enter information about clients and other visitors into the computer system.
• Complete morning/ afternoon calls with other retail locations.
• Handle staff or customer related issues or questions that may arise when you are Manager on Duty (MOD).
• Ordering product for store and general upkeep of store cleanliness.
• Work with management team on building the store schedule.
• Weekly management meetings.
• Handle emails, social media, and website inquires.
• Store inspections.
• Community outreach.
• Manage local staff of 3-5 employees with daily communication to all 8 retail locations.
• Must complete safe food handlers certificate and CPR certification within first 2 weeks of employment.

Schedule:
Opening - 10 AM (9 AM Wednesdays)
Closing - 7PM
Weekend Shifts -11 AM to 6 PM (10am start Sundays)
Minimum Availability Required:
Open availability Monday-Sunday. Must be available for alternating weekends. 5 shifts per week at 30-40 hours.
Job Type: Full-time
Pay: $19.00-$22.00 per hour
Expected hours: 30 – 40 per week
Work Location: In person
Expected start date: 2025-08-1

• Greet clients and other visitors in person.
• Answer customers’ questions.
• Assist customers who need special assistance.
• Cash handling, deposits, and checking clients out.
• Answer the phone, take messages, and transfer calls to other staff as necessary.
• Enter information about clients and other visitors into the computer system.
• Complete morning/ afternoon calls with other retail locations.
• Handle staff or customer related issues or questions that may arise when you are Manager on Duty (MOD).
• Ordering product for store and general upkeep of store cleanliness.
• Work with management team on building the store schedule.
• Weekly management meetings.
• Handle emails, social media, and website inquires.
• Store inspections.
• Community outreach.
• Manage local staff of 3-5 employees with daily communication to all 8 retail locations.
• Must complete safe food handlers certificate and CPR certification within first 2 weeks of employment