Store Manager Madrona at glassybaby

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

80168.4

Posted On

09 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail management, Sales leadership, Event planning, Team development, Visual merchandising, Inventory management, Customer service, Business development, Community engagement, Operational management, Problem-solving, Communication skills, Coaching, Strategic planning, POS systems, Data analysis

Industry

Retail Luxury Goods and Jewelry

Description

Description The Store Manager, Madrona operates as the business owner of the location, responsible for driving both retail performance and the events business. This role oversees all aspects of the store, including sales, merchandising, staffing, operations, and event strategy, planning, and execution. The Manager ensures a seamless integration of retail and events to drive revenue, build community, and deliver an exceptional brand experience. Requirements Primary Duties: Store Performance & Sales Leadership Own and deliver monthly and annual sales goals Lead by example on the sales floor during peak periods Drive conversion, units per transaction, and repeat business Monitor business performance and adjust strategies to achieve targets Team Leadership & Staffing Hire, train, and develop a high-performing team Create and manage schedules aligned to business needs and events Coach team in real time to drive sales and elevate service Foster a positive, accountable, professional, and customer-focused culture Merchandising & Store Experience Maintain visual merchandising and store presentation standards Execute seasonal storytelling and product flow Ensure store is always clean, organized, and customer-ready Operations & Inventory Management Oversee inventory accuracy, transfers, and replenishment Ensure operational processes and systems are followed consistently Partner with internal teams (warehouse, production, accounting) as needed Event Strategy, Outreach & Roadmap Ownership Own and drive the Madrona events roadmap, including monthly and seasonal planning Proactively generate event opportunities through outreach Field and manage inbound event inquiries and bookings Build and maintain a consistent pipeline of events that support revenue and traffic goals Event Planning & Coordination Own event calendar, scheduling, and prioritization Coordinate event logistics including staffing, setup, and key vendor needs Partner with internal teams (marketing, production, operations) to ensure event readiness Event Execution & Experience Leadership Lead all on-site event execution and act as host and brand ambassador Ensure events reflect brand standards and deliver a high-quality guest experience Manage guest flow and overall event operations Community Engagement & Customer Growth Build strong local relationships and partnerships Position Madrona as a community hub for connection and events Convert event guests into repeat customers through great customer service and follow-up The above statements are intended to describe the general nature and level of the work being performed by employees assigned to this work. This is not an exhaustive list of all duties and responsibilities. glassybaby management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Knowledge, Skill, and Abilities Strong leadership skills with the ability to coach, develop, and inspire a high-performing team Excellent verbal and written communication skills with the ability to represent the brand professionally Highly organized with the ability to manage multiple priorities, timelines, and competing demands Self-starter with a proactive, ownership mindset and strong follow-through Ability to build relationships and create meaningful connections with customers, partners, and the local community Proven ability to manage both day-to-day operations and longer-term business initiatives (including events) Strong problem-solving skills and the ability to navigate challenges with professionalism and sound judgment Ability to manage demanding situations and maintain a positive, solutions-oriented approach Strong customer service orientation with a focus on delivering an exceptional experience Comfortable working in a fast-paced, dynamic environment with evolving priorities Basic math and business acumen skills (sales tracking, percentages, and performance metrics) Ability to work a flexible schedule, including evenings, weekends, and holidays as required for retail and events Education, Experience, Certifications, Licenses Bachelor’s degree or equivalent experience preferred 5+ years of retail experience, with at least 2–3 years in a leadership role Proven experience driving sales and managing store or business performance Experience with event planning, community partnerships, or business development Demonstrated ability to build relationships and generate new business opportunities Experience working in a fast-paced, customer-focused environment Shopify or similar POS/retail systems experience preferred Physical Demands Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds Frequent standing and walking for extended periods of time Ability to move, set up, and break down store fixtures and event materials Frequent use of hands to handle, position, and organize merchandise and event elements Ability to reach, bend, and move items at various heights (below, at, and above waist level) Ability to communicate effectively in person and over the phone Visual acuity to perform tasks such as reading labels, operating systems, and maintaining store standards Ability to work in a retail environment with moderate noise levels Benefits Medical/Vision, Dental, STD, Paid Life Insurance and AD&D Voluntary Insurance programs available HSA and FSA plans available Paid holiday, floating holidays and FTO Access Perks 401K with a Match Employee discount

Responsibilities

The Store Manager is responsible for driving retail performance and managing the events business at the Madrona location. This includes overseeing sales, merchandising, staffing, operations, and the execution of the events roadmap to build community and revenue.