ABOUT US:

Since 2016, Poked has been bringing a fresh taste of Hawaii to Melbourne! We are a thriving, customer-obsessed quick-service restaurant (QSR) known for our delicious, high-quality poke bowls and vibrant aloha spirit. With four locations and growing, we’re built on a passion for great food, innovation, and creating exceptional experiences for our loyal customers. Our ohana (family) is expanding, and we need a passionate leader to help guide us.

THE ROLE:

We’re on the hunt for a rockstar Store Manager to lead one of our bustling Melbourne locations. This is a pivotal role for a hands-on leader who eats operational challenges for breakfast and thrives on developing a winning team. You’ll be the driving force behind your store’s success, from daily operations to delivering unforgettable customer moments.

KEY RESPONSIBILITIES:

• Be the Captain of Operations: Steer the ship by managing day-to-day operations, from opening to closing. You’ll ensure everything runs smoother than a fresh slice of avocado, upholding our top standards for quality, safety, and efficiency.
• Build & Inspire Your Ohana: You’ll recruit, train, and mentor a high-performing team of poke masters. Foster a positive, collaborative, and high-energy culture where everyone feels valued and motivated to do their best.
• Deliremarkable Customer Experience: Lead from the front by modeling exceptional customer service. You’ll empower your team to turn every guest into a regular, handling any feedback with professionalism and aloha.
• Drive Success & Growth: Take ownership of your store’s financial health. You’ll monitor sales, manage inventory, control costs, and implement strategies to boost profitability and smash targets.
• Guardian of Quality & Consistency: Conduct regular checks to ensure every bowl that leaves the counter is perfect, every time. You’ll be the standard-bearer for our recipes, presentation, and brand promise.