KEY REQUIREMENTS

• Bachelor degree or above;
• Previous Store Management experience
• Experience from a luxury brand and English knowledge is a must;
• Strong leadership skills to inspire, motivate and build respectful working relationships;
• Self-motivated, able to work autonomously and results driven;
• Excellent communication, interpersonal, coaching and feedback skills;
• Passion for the Brand
• Digital awareness and interest, with an ability to comfortably navigate social media and
• e-commerce sites.

• Establish and implement regular action plans in cooperation with Retail Manager, to develop sales for each product category and clientele (both local and tourist)
• Be aware of local trading environment and its impact on sales. Act as a brand ambassador to strengthen relationship with VIP clientele.
• Ensure adequate client and prospect databases
• Support and manage omni-channel activities (in store pick-up, etc.) ensuring the full compliance with corporate standard and guidelines.
• Meet inventory accuracy, review merchandise assortment on a regular basis. Plan and act to optimize stock level and stock mix to reflect sales, buying trends and customer demands.
• Execute all procedures and processes defined by the company.
• Comply with stock protection and maintain loss reduction standards.
• Achieve financial objectives proposing action plans and be able to adapt quickly and efficiently to any situation.
• Hire passionate people and coach the growth and development of the team in providing
• excellent and specialized customer service to transform each client experience into dreamlike moments.
• Develop meaningful and loyal client relationships through personal connections and
• CRM initiatives as well as to ensure the application of OTB standards (Selling
• Ceremony, Visual guidelines, Grooming standards, procedures etc.)
• Keep momentum going towards long-term strategy despite short-term pressures while
• developing strategic plans to achieve long-term store and organizational goals
• Analyzes CRM data, proposes in-store CRM activities using the data, propose and
• implements the activities to win new customers and retain existing customers.
• Networks with department stores, shopping areas and neighborhood stores to
• exchange information
• Establishes and maintains a safety management system of the store facility, stocks,
• equipment
• Respond properly in the event of disasters (earthquakes, fires, typhoons, thefts ..)
• Plans and implements sales objectives on a daily and monthly basis.
• Evaluates staff performance and provides them with feedback and coaching.
• Streamlines the workflow and creates staff shifts.
• Ensures stores are properly cleaned and maintained (windows, furniture, lighting, etc.)
• Analyzes and reports on sales, competitors, regional and market trends and other variables.
• Sets up and maintains effective VMD based on the VMD guidelines