Store Operations

• Oversee daily store operations, including opening and closing procedures.
• Maintain a strong floor presence, ensuring smooth workflow and consistent service standards.
• Support senior management in implementing operational plans and achieving store targets.

Customer Experience

• Ensure excellent customer service at all times, leading by example and motivating staff to deliver the same.
• Go the extra mile to ensure customer satisfaction, resolving issues promptly and professionally.
• Manage customer enquiries, complaints, and follow‑ups, ensuring all customers receive timely responses.

Team Leadership

• Support and guide staff during daily operations, providing coaching and direction where needed.
• Assist with training new team members, ensuring they understand procedures, product knowledge, and customer service expectations.
• Promote teamwork, accountability, and a positive working environment.
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Store Operations

• Oversee daily store operations, including opening and closing procedures.
• Maintain a strong floor presence, ensuring smooth workflow and consistent service standards.
• Support senior management in implementing operational plans and achieving store targets.

Customer Experience

• Ensure excellent customer service at all times, leading by example and motivating staff to deliver the same.
• Go the extra mile to ensure customer satisfaction, resolving issues promptly and professionally.
• Manage customer enquiries, complaints, and follow‑ups, ensuring all customers receive timely responses.

Team Leadership

• Support and guide staff during daily operations, providing coaching and direction where needed.
• Assist with training new team members, ensuring they understand procedures, product knowledge, and customer service expectations.
• Promote teamwork, accountability, and a positive working environment.
•