OVERVIEW

Pokerrito is seeking a passionate and results-driven Store Manager to lead our team and uphold our commitment to exceptional customer service and operational excellence. The ideal candidate will have strong leadership abilities, a hands-on approach, and proven experience in restaurant or retail management. In this role, you’ll oversee all aspects of store operations, foster a positive team culture, and drive performance to meet and exceed business goals.

QUALIFICATIONS & SKILLS

• 1+ year of experience in restaurant or retail management (QSR experience preferred).
• Strong leadership and team-building skills with a positive, proactive approach.
• Experience with POS systems and basic financial reporting.
• Excellent communication skills; bilingual ability is a strong asset.
• Strong organizational and multitasking capabilities in a fast-paced environment.
• Commitment to high-quality customer service and problem-solving.

REQUIREMENTS

• Minimum 1 year of experience in the food service industry
• Food Safe Level 1 certification
• Ability to work both independently and as part of a team
• Flexibility to work weekends or evenings as needed

• Manage daily operations to ensure food quality, accuracy, and timely service.
• Maintain in-depth knowledge of the menu and train staff to confidently communicate items to customers.
• Create a welcoming and customer-centric environment through active leadership and service modeling.
• Monitor inventory levels and coordinate timely restocking to avoid shortages.
• Supervise team members during peak hours to ensure smooth and efficient service.
• Enforce food safety, sanitation, and hygiene standards in full compliance with health regulations.
• Lead, coach, and develop staff—overseeing onboarding, ongoing training, and performance improvement.
• Manage opening and closing procedures, staff scheduling, and shift transitions.
• Place and manage supplier orders to maintain stock levels and reduce waste.
• Ensure fair and accurate distribution of staff tips.
• Coordinate front-of-house and back-of-house operations for seamless service delivery.
• Motivate team members to uphold brand standards and exceed customer expectations.
• Conduct regular cleanliness and safety inspections of the store.
• Prepare and present monthly reports on sales, staffing, inventory, and operational improvements.