Store Manager

at  ProCook

SKILLS, KNOWLEDGE AND EXPERTISE

Customer focused
Target oriented and driven to succeed financially
Able to lead a team by example
Team player
Clear effective communicator
Organized and able to plan own work and that of others
Works well under pressure
Able to analyse data and action accordingly
Attention to detail
Deadline oriented
Computer literate – word, excel, email/internet
Has an interest in the ProCook brand and product
Has a positive outlook and demeanor
Experienced in working with people on all levels
Highly organized and able to plan work of others
Ability to coach and develop others to succeed
Excellent listening and supportive skills
ProCook is committed to building an inclusive, inspiring and welcoming work environment. We recruit, employ, promote and value people regardless of race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, disability or age. At ProCook we believe everyone is welcome and encourage a diverse mix of talent to contribute to our culture.

PURPOSE OF JOB

Takes ownership of their store and leads their team in providing exceptional customer service to exceed sales targets, whilst ensuring excellent store standards and maintaining all costs in accordance with company objectives.
Works tirelessly to ensure that members of the public experience an exceptional level of customer service in their store. Always available and able to support their team in their objective to represent the brand and serve our customer.
With a competitive and commercial outlook, always striving for excellence in store standards, achievement of financial goals and quick turnaround of promotional and VM changes.

KEY RESPONSIBILITIES:

• Leads the team in actively selling and customer service to ensure sales targets are not only met – but exceeded to a consistent level.
• Drives a high customer service culture in store to exceed customer expectations
• Takes overall responsibility for the smooth running of the store.
• Recruits, trains and motivates their team members
• Ensures their team acquires and continually updates a high level of product knowledge
• Controls costs of staff, consumables and stationery within company targets
• Maintains excellent store standards of display, point of sale and housekeeping according to company guidelines
• Carries out tasks as directed by the Retail Ops team and other head office personnel within the timeframe required
• Ensures security of company cash, stock, equipment and premises
• Follows company policies on health & safety and takes responsibility for a safe workplace
• Ensures that the store stock file is kept accurate through regular audits and good housekeeping