About Us:
South Street Coffee House is a locally loved independent coffee shop in the heart of Southend. We’re known for great coffee, hearty breakfasts, and a welcoming atmosphere. We believe in friendly service, fresh ingredients, and creating a place people want to come back to time and again.
The Role:
We’re looking for a hands-on, motivated Store Manager to lead our busy coffee shop. You’ll be responsible for the day-to-day operations, from managing staff and ensuring top-quality service to hitting sales targets and maintaining our high standards.
This is a role for someone who’s as comfortable behind the counter making coffee as they are planning rotas, managing stock, and building a strong team culture.

Key Responsibilities:

• Lead, motivate, and support the team to deliver exceptional customer service.
• Manage daily operations, including opening/closing, cash handling, and stock control.
• Ensure product quality and presentation meet our brand standards.
• Recruit, train, and develop team members.
• Create staff rotas to balance coverage with labour costs.
• Monitor sales performance and identify opportunities to grow revenue.
• Maintain health & safety, food hygiene, and cleanliness standards.
• Handle customer feedback in a professional, solutions-focused way.
• Work closely with the owner to plan seasonal menus, promotions, and events.

About You:

• Previous management experience in hospitality or retail (coffee shop or café experience is a big plus).
• A people person who thrives on building strong relationships with both customers and staff.
• Organised, efficient, and calm under pressure.
• Skilled at problem-solving and making quick decisions.
• Flexible to work weekends and adapt to business needs.
• Passionate about coffee, food, and great service.
• Can drive (not a must have)

What We Offer:

• Competitive salary plus bonus scheme.
• Staff discount on food & drink.
• A supportive, friendly working environment.
• Opportunity to shape and grow the business with us.

Job Types: Full-time, Permanent
Pay: £26,000.00-£29,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking

Work Location: In perso

• Lead, motivate, and support the team to deliver exceptional customer service.
• Manage daily operations, including opening/closing, cash handling, and stock control.
• Ensure product quality and presentation meet our brand standards.
• Recruit, train, and develop team members.
• Create staff rotas to balance coverage with labour costs.
• Monitor sales performance and identify opportunities to grow revenue.
• Maintain health & safety, food hygiene, and cleanliness standards.
• Handle customer feedback in a professional, solutions-focused way.
• Work closely with the owner to plan seasonal menus, promotions, and events