GENERAL FUNCTION / SUMMARY:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Store Managers are responsible for daily operations and profitability of one or more of our retail Check ‘N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc., family of companies. T he Store Manager is responsible for daily operations and profitability of one or more of our retail locations. This role is accountable for site operations, sales, customer service, and store level leadership.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

• High school diploma, GED, or equivalent experience
• 2+ years of experience with sales, customer service , and cash handling
• 1+ year of supervisory experience preferred
• Exceptional customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership
• Must have own personal reliable transportation in compliance with published policy and procedure , t his may not include public transportation, transportation from family or friends , m ust maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Physical Demands :

• Call center/Retail/Office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50lbs, with or without reasonable accommodations

• Serve and educate customers on the product portfolio by presenting all options for products and / or services to customers that meet their needs .
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Escalate issues to the District Director of Operations ( DDO ) and Corporate Office if unable to resolve the issue directly with the customer .
• Respond professionally and accurately customers in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations , store operating procedures , and district or region volume expectations .
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer , and other cash handling requirements ; m ay be responsible for bank deposits or bank pick-ups .
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies .
• Perform customer verifications to validate information presented.
• P rocess all transactions accurately and per company policy, including but not limited to loans, check cashing , and Net Spend .
• Comply with federal and state regulations and Company polic ies and procedure s .
• Complete compliance trainings and quarterly I Agree timely .
• Coordinate operations, development, and training necessary for store achieving metric targets .
• M aintain store staff schedule and assist covering other stores within the district .
• Support store staff to ensure excellent customer service and embodiment of sales culture .
• Assist District Director of Operations with the recruiting, selection, and onboarding of Assistant Store Managers in the district .
• Other duties as assigned .