JOB TITLE: STORE MANAGER – TANISHQ

Location: Santa Clara, CA
Type: Full-time
Experience Required: 10+ years in luxury retail (jewelry preferred)
Reports to: Store Owner | Works closely with Area Business Manager (ABM)

CUSTOMER HANDLING & EXPERIENCE

• Ensure every customer receives exceptional, high-touch service consistent with the Tanishq brand.
• Personally manage key clients, complaints, and service escalations.
• Organize customer engagement activities (e.g., Golden Harvest events, birthdays, anniversaries).

QUALIFICATIONS

• Minimum 10 years of experience in retail, with at least 4–5 years in a store leadership role.
• Prior experience in jewelry, luxury retail, or high-end customer-facing businesses strongly preferred.
• Bachelor’s degree preferred.

SKILLS & ATTRIBUTES

• Strong team and staff management skills, with a track record of building high-performance teams.
• Exceptional customer service and relationship-building abilities.
• Excellent verbal and written communication skills.
• Proficiency in retail software platforms, Microsoft Office, POS systems, and reporting tools.
• Ability to work weekends, holidays, and peak seasons as needed.

ABOUT THE ROLE

SIA Global Ventures is seeking a seasoned and driven Store Manager to lead our flagship Tanishq jewelry store in Santa Clara. This role is ideal for someone with deep retail expertise, a passion for jewelry, and strong leadership and technology skills. You will be responsible for overseeing daily operations, managing retail staff, delivering exceptional customer experiences, and achieving store profitability.

KEY RESPONSIBILITIESTEAM & RETAIL STAFF MANAGEMENT

• Lead, manage, and mentor a team of sales and operations staff to achieve individual and collective goals.
• Schedule and allocate responsibilities to ensure optimal floor coverage and service quality.
• Foster a professional and collaborative work culture with regular training and performance feedback.