PEOPLE MANAGEMENT SKILLS

• Recruit, hire, onboard, train and develop enthusiastic Customer Experience Representatives who are passionate about supporting Nova Cannabis’s mission and vision.
• Act as a role model who coaches, mentors and inspires their team; foster a progressive culture and facilitate activities that will build and enhance teamwork and retention.
• Establish a strong sales and customer service culture with an accountability for operating standards and a drive to increase financial performance.
• Complete annual performance appraisals for all Customer Experience Representatives.

EXPERIENCE AND QUALIFICATIONS

• Minimum, 3 – 5 years of customer service experience
• Minimum, 3 – 5 years of retail and/or hospitality experience
• Cannabis, liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid CannSell certification Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in Ontario

PERSONAL CHARACTERISTICS AND REQUIREMENTS

• Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open-minded and constantly identifying ways to improve
• Passionate about creating a positive, memorable, and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanor
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be 19 years of age or older
• Must have reliable transportation to commute to/from work

ABOUT THE ROLE

Based out of our Value Buds Queen & Kennedy location in Brampton ON, we are looking for an experienced Store Manager who can handle curveballs like a champ. The Store Manager will bring their experience in the Cannabis and Retail Industry (or similar fields), including previous experience in Management. They will oversee and maximize the store’s budgets and sales goals, and establish a strong sales culture with an accountability for operating standards and financial performance. They will be responsible for the recruitment, hiring and training of teams. They are to ensure the store is always clean, maintained, stocked and ready for business. The Store Manager will maintain all merchandising standards, analyze store sales, trends, and performance weekly to improve or maintain store metrics. Additionally, they are to maintain a high level of product and service knowledge, professional appearance, demeanor, and attitude at all times.