Full job description

About VelvetMoo

VelvetMoo is a premium café and A2 milk bar in Downtown Oakville, serving specialty coffee, signature milk drinks, freshly churned gelato, desserts, and food.

We’re looking for an experienced, hands-on Store Manager who can lead our team, deliver excellent customer service, and take ownership of daily café operations.

Your role

You will work closely with the owner to build a reliable team and keep the café running smoothly. This is an active role that includes serving customers, supporting staff during busy periods, and maintaining consistent standards.

Responsibilities

• Manage daily operations, including opening and closing.
• Lead, train, and support baristas, front-of-house staff, and kitchen staff.
• Prepare schedules, coordinate coverage, and manage labour effectively.
• Maintain high standards for drinks, food, presentation, cleanliness, and service.
• Support hiring, onboarding, and employee development.
• Monitor inventory, place orders, and reduce waste.
• Handle customer concerns professionally.
• Oversee cash handling, POS procedures, and daily reporting.
• Maintain food safety and workplace standards.
• Create a respectful, organized workplace with clear communication.
• Resolve day-to-day issues independently and keep the owner informed.

What we’re looking for

• Previous management or supervisory experience in a café, restaurant, or hospitality business.
• Strong leadership, organization, and communication skills.
• Experience training staff and managing busy service periods.
• Barista experience and knowledge of espresso preparation preferred.
• Confidence with scheduling, inventory, and POS systems; Toast experience is an asset.
• A dependable, calm approach and strong attention to detail.
• Availability for mornings, evenings, weekends, and holidays.

Why join VelvetMoo?

• Take a meaningful leadership role in a growing café.
• Work with distinctive products and premium ingredients.
• Help shape our service standards and team culture.
• Opportunities to grow as the business expands.

Required Experience and References

• Previous management or supervisory experience in a café, restaurant, or hospitality business is required.
• Experience leading staff, preparing schedules, training employees, and overseeing daily operations is required.
• Candidates must provide two professional references, preferably from previous managers or employers, before an offer is finalized.

How to apply

Apply through Indeed with your résumé and a brief introduction describing your management experience, availability, and why you would be a good fit for VelvetMoo.

Pay: $23.00-$30.00 per hour

Expected hours: 40.0 per week

• Work Location: In person