JOB DESCRIPTION

As the oldest Cornish pasty maker in the world, we pride ourselves on delivering delicious baked goods and brilliant customer service. We are now seeking a full-time, permanent Store Manager to lead and inspire our team in Discovery Quay in Falmouth for 39 hours a week.
Our store is open every day of the week, with operating hours from 8.00am to 16.30pm, please note that these hours are subject to change throughout the year. The ideal candidate will be available to work flexible hours across all seven days including weekends.

REQUIREMENTS:

• Previous management experience, preferably in food retail.
• Ability to handle multiple tasks in a fast-paced environment.
• The ability to monitor, manage and improve KPIs.
• Flexibility to work a variety of shifts, including weekends and holidays.
• Due to the tasks involved within this role, you must be 18 or over.

RESPONSIBILITIES:

• Team Leadership: Manage hiring, performance, scheduling, and task assignments for the team.
• Daily Operations: Oversee the daily operations of the shop, ensuring a seamless customer experience.
• Commercial Targets: Develop and implement plans to achieve commercial targets for sales, standards, people, and costs.
• Quality Assurance: Conduct regular audits to ensure the shop is functional, presentable, and maintains high standards of hygiene and food safety.
• Stock Management: Champion stock availability and product quality, oversee ordering, stock counts, merchandising, and stock rotation.
• Customer Service: Serve as a role model for delivering the best customer service experience on the high street.
• Team Development: Ensure the store team is safe, motivated, and well-trained.

DUE TO THE IMMEDIATE REQUIREMENT FOR THIS ROLE, APPLICATIONS ARE REVIEWED ON A ROLLING BASIS, SO PLEASE APPLY EARLY TO AVOID DISAPPOINTMENT.

If you are selected for an interview, we will reach out to you at the contact number you provide on your CV. If we miss you, we will leave a voicemail, so please check your messages regularly.