Welcome to W Cosmetics, your gateway to a world of beauty! Our mission is to offer beauty seekers of all ages, genders, and backgrounds a one-stop-shop experience in our Beauty Wonderland. We pride ourselves on curating a diverse range of the most unique and sought-after products from the global beauty industry, with a special focus on the latest trends from Japanese and Korean cosmetics.
W Cosmetics is looking for an experienced retail leader to lead the team of our Werribee store!

· Ensure the smooth and efficient daily operation of the store.
· Engage and motivate staff to achieve KPIs while delivering exceptional customer care.
· Develop and implement merchandising strategies and updates.
· Coach and mentor your staff on customer service standards and product knowledge.
· Address customer complaints or inquiries, documenting and reporting issues to HQ.
· Recruit, select, onboard, and train employees while conducting performance appraisals and implementing performance improvement plans as needed.
· Maintain up-to-date staff documentation and performance reviews.
· Manage the weekly roster and oversee fortnightly payroll timesheets.
· Prepare and submit weekly and monthly reports and analyses to senior management.
· Oversee inventory management, forecast sales trends and plan upcoming promotions by determining required stock quantities.
· Ensure all operational and merchandising standards are being upheld.
· Uphold visual merchandising standard and implement VMD (visual merchandise delivery), to ensure all products and presented in the correct Visual Merchandising Standards.
· Regularly tour the sales floor, engaging with staff and customers to identify and resolve immediate issues.
· Liaise with third-party suppliers and shopping centre management.