WHO WE ARE

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and likeminded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

CUSTOMER EXPERIENCE

• Training, driving, and coaching the team to deliver an amazing instore customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey.
• Ensuring the team meets customer needs through multichannel shopping and endless aisle orders.
• Ensuring customers are engaged with our brand through email newsletter sign ups, purchase tagging, and e-receipts.

PEOPLE MANAGEMENT AND DEVELOPMENT

• Using the Learning and Development and operational tools provided to develop the team’s knowledge and skillset, and help them reach their individual potential.
• Creating a positive team atmosphere in the shop which is focused on delivering results.
• Leading team briefs to ensure the team are set up with the knowledge and the motivation needed to achieve targets.
• Ensuring staff planning is effective to ensure that the right people are in the right places at the right times.
• Playing a key part in setting team objectives to ensure the team are working together to achieve goals.
• Attracting, recruiting and retaining high calibre team members.
• Engaging with succession planning to ensure that we are growing our own talent.
• Actively seeking opportunities in the local area that could benefit the shop such local events.
• Ensures the team receives regular praise and feedback to support their engagement and continuous development.
• Leading annual and interim reviews for the team, with objectives monitored throughout the year.

You’ll report to your Area Manager and sit within our Retail team.