Store Manager_Arabic Speaker at LANDMARK GROUP

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Store management, Sales target achievement, Customer service, Inventory management, Visual merchandising, Staff training, Resource planning, Profit and loss management, Performance management, Operational auditing, Conflict resolution, Market trend analysis, Cash management, Compliance, Succession planning, Arabic language proficiency

Industry

Retail

Description

Customer Focus * Effective resource planning for customer service * Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills * Implement a high standard of customer focus within the store * Regularly assesses customer service standards within store * Create seamless customer service orientation among store employees by ensuring timely and efficient customer service * Ensure customer needs are met and complaints/queries are resolved in a timely manner * Assess mystery shopping feedback and prepare action plan for improvement Sales and Commercial Profit * Achieve the revenue targets for the store * Achieve target productivity metric (sales per person per day, staff per sqft) for the store * Actively seeks ways to achieve or exceed shop sales targets * Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations * Interpret & act on operational profit & sales reports generated through finance & focus on improving under-performing areas * Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and to communicate to staff SOP and Store Standards * Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store * Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback * Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store) * Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities * Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly * Oversee cash transaction entry and management (petty cash, pos cash elements, change floats) * Regularly audit own store administration and resolve any issues * Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store. * Monitor and handle customer complaints and take corrective action in line with Company policy * Maintain high standards of visual appearance throughout the store including all non-retail areas * Maintain window and in-store displays to a high standard in line with merchandising guidelines * Prepare and review store reports on sales, commercial profit and stock ageing * Execute price revisions within the store * Maintain a high level of store health and security for company assets, cash, stock and customer property * Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters People Management * Ensure store expectations and priorities are communicated to staff * Review and provide regular feedback on staff’s performance against expectations * Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses * Support induction of new recruits through buddy system * Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution * Oversee staff development and drive motivation levels of the store associates * Ensure effective resource planning and succession planning Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure. Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer. We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade. Home Box is a one-stop shop offering smart furniture and furnishings for everyday living, at affordable prices. Launched in 2013, Home Box is one of the Landmark Group’s fastest growing concepts with 51 stores across KSA, UAE, Bahrain and Qatar. With an extensive offering of great quality products, Home Box makes customers feel at home with its good, honest prices and friendly, helpful service.   Through Home Box, the Group aims to provide customers with tasteful yet affordable home furnishing solutions that promises to transform your space with our bold textures and exquisite décor that make every occasion memorable with a commitment to be the heart of your home, offering an exceptional, cost-effective shopping journey. Known for its modern designs and high quality, Home Box is celebrated for shaping contemporary lifestyles with curated collections that combine aesthetic appeal and the latest trends at affordable prices.   “At Home Box, we continually research market trends to create products that fulfil our customers’ needs. Our goal is to fill the market gap for fashionable, contemporary home essentials at affordable prices. We are committed to enhancing the customer experience through innovative approaches, as exemplified by our new store concept, which elevates economical home shopping and promises 'Always more in the box' for our customers,” stated Ajay Antal, CEO of Home Box.     8,000+ Products offering amazing quality and prices. 50+ Stores helping millions of satisfied customers. 4 Countries where we’ve made our mark in 3 years. 1000+ Emp.dedicated to great service.

Responsibilities

The Store Manager is responsible for driving sales and managing the store's P&L through efficient operations and high standards of customer service. They oversee inventory management, visual merchandising, and the development and motivation of store personnel.