Store Operations Manager - Daily Operations at Tailored Brands

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supply Budget Management, Policy Governance, Process Optimization, Cross-Functional Coordination, Forecasting, Budgeting, Ordering, Cost Efficiency Analysis, Policy Creation, Procedure Improvement, Ticket Management, Business Continuity Planning, Data Analysis, Field Feedback Translation, Process Improvement Implementation, Microsoft Office Suite

Industry

Retail Apparel and Fashion

Description

Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings, as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada under the Men’s Wearhouse, Jos. A. Bank, Men’s Wearhouse and Tux, K&G Fashion, and Moores banners. Our purpose is to help people love the way they look and feel for their most important moments. We accomplish this by putting customers at the center of every decision, rallying together to achieve common goals, and striving for excellence and continuous improvement. We help fulfill this purpose by valuing differences and knowing they make us better, and by showing up with courage to always do the right thing. If you want to make a difference, be part of a great team, and grow, you might be a perfect fit. About the Job We currently have an exciting opportunity for a Store Operations Manager- Daily Operations to join our Store Operations team. This individual will focus on designing, maintaining, and optimizing daily operating processes that enable stores to run efficiently and consistently; execution of the day‑to‑day operations strategy, including supply budget management, policy and procedure governance, friction‑reduction programs, and cross‑functional coordination. Success in this role depends on the ability to work collaboratively with cross‑functional teams in a fast‑paced environment while remaining flexible, resourceful, and efficient. This is a hybrid position, three days in office, based in Houston, Texas and it reports to the Sr. Director, Store Operations & Communications. What You’ll Do | Key Accountabilities • Manage the full store supply process—including forecasting, budgeting, ordering, and usage optimization—while aligning budgets with Finance and Procurement. • Analyze spend trends to reduce waste and improve cost efficiency and create simple tools that help store leaders effectively manage supply budgets. • Create and improve store operating policies and procedures. • Maintain and streamline intranet content, removing outdated materials. • Oversee intake, triage, routing, and communication for store operational tickets to ensure timely resolution and prevent reoccurrence. • Use ticket and feedback data to identify systemic issues and drive cross functional process improvements that reduce friction. • Support business continuity planning and temporary closure tracking and serve as the Store Operations liaison during major disruptions to provide clear, coordinated guidance to stores. • Orchestrate timelines, tools, and communications to ensure consistent execution across all brands and formats. • Collaborate with Inventory Control and Loss Prevention to refine processes using store feedback and results. • Translate field feedback into actionable requirements and ensure partners understand store impact and operational constraints. • Support development and rollout of cross‑functional initiatives that affect daily store operations, ensuring they are practical, sequenced, and well‑communicated. • Conduct observations and listening sessions in stores to understand day‑to‑day operational realities and identify best practices to scale. • Use data, feedback, and field insights to recommend and implement process improvements that enhance productivity and customer experience. • Additional duties as assigned. What You’ll Bring | Skills & Experience • 5+ years of retail management or multi‑unit store operations experience, preferably across multiple brands or formats. • Bachelor’s degree in business management or related field, or equivalent experience. • Proven ability to design, document, and improve operating processes that are practical and easy for store leaders and teams to use. • Strong analytical skills with the ability to use data, trends, and field feedback to identify opportunities to enhance the employee and customer experience. • Excellent written and verbal communication skills with the ability to flex style to various audiences (field leaders, cross‑functional partners, executives). • Exceptional customer service mindset with a desire to support our internal (store) and external (customer) partners. • Strong time‑management and follow‑up skills; able to manage multiple competing priorities and deadlines simultaneously. • Demonstrated ability to excel in a fast‑paced environment and remain flexible and resourceful as priorities shift. • Strong command of Microsoft Office products including Outlook, Word, Excel, and PowerPoint; experience with task management platforms is a plus. • Familiarity with retail store and back‑office systems (e.g., CE Platform, POS, Oracle, PeopleSoft) preferred. Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered. Work Environment, Physical & Mental Demands • Ability to sit and work at a computer keyboard for extended periods of time. • Ability to stoop, kneel, bend at the waist, and reach daily. • Ability to lift and move up to 25 pounds occasionally. • Must utilize visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer and office equipment. • Hours are regularly 40 hours per week , as work dictates, based in our corporate office in Houston, Texas. Benefits This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go Tailoredbrands.com/working-here/people-culture. Work-Life Balance We understand the demands of work, school, family, and personal responsibilities. Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs. We offer programs such as: • Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development • Summer Fridays | from Memorial Day to Labor Day so you can enjoy a head-start to the weekend • Holiday Early Departure | close out early the business day before a company observed holiday Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Responsibilities

This role focuses on designing, maintaining, and optimizing daily operating processes to ensure stores run efficiently and consistently, including managing supply budgets and overseeing policy governance. Key accountabilities involve managing the full store supply process, improving operating policies, resolving operational tickets, and driving cross-functional process improvements based on field feedback.