Store Operations Manager - Eataly Short Hills at Eataly North America

Short Hills, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

0.0

Posted On

17 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management Experience, Communication Skills, Leadership Skills, Motivational Skills, Team-Building Skills, Problem-Solving Skills, Organizational Skills, Analytical Skills, Business Management Skills, Microsoft Office Proficiency, Point of Sales Systems, Italian Products Knowledge, Wine Knowledge, Coffee Knowledge, Espresso Machine Knowledge

Industry

Food and Beverage Services

Description

Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: EAT authentic Italian food at our restaurants, cafés and to-go counters SHOP a selection of high-quality Italian, local and homemade products LEARN through our classes and our team’s product knowledge Job Description The Store Operations Manager oversees Eataly’s grocery, fresh counters and quick service restaurants operations of the store. The Store Operations Manager is an operational leader who supports the definition of the strategy and is accountable for the execution of strategy. Additionally, the Operations Manager analyzes data to drive sales while leading through example and support the operation on the floor. Reports directly to the Director of Store Operations. Directly oversees the QSR Manager, Leads, as well as hourly Associates. Directs and organizes the store’s retail and QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales Works closely with each manager to understand operational needs and boost interdepartmental collaboration Ensures the team always offers a consistent, high level of service to all guests Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications Partners with senior leaders and the corporate team on the QSR business growth strategy for the store Prepares weekly updates on the Retail and QSR departments and collaborates interdepartmentally to plan activities and achieve all store goals Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations Documents, investigates and resolves employee and guest incidents Performs other duties as required or assigned Qualifications 6+ years of management experience in a high-volume, fast-paced quick service or retail venue Exceptional communication, leadership, motivational and team-building skills Demonstrated problem-solving, organizational, analytical and business management skills Advanced proficiency in Microsoft Office and common retail Point of Sales systems Experience with Italian products and wine Experience and knowledge in coffee, coffee production and manual espresso machines Job Requirements Availability to work onsite with a flexible schedule often including evenings, weekends and holidays Ability to lift up to 50 pounds Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting Availability to travel up to 10% of the time Additional Information Benefits and Perks Medical, Dental, Vision Insurance Paid Time Off Paid Parental Leave 401K with match or RRSP Bonus program Free family meal daily Discounts at Eataly Classes on products and Italian cuisine Referral bonus program and more!

Responsibilities

The Store Operations Manager oversees grocery, fresh counters, and quick service restaurant operations, ensuring profitability and guest experience standards. They lead a high-performing team and execute strategies to drive sales and operational efficiency.