Store Operations Manager at Feather River Foods Cooperative

Portola, California, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

29.0

Posted On

29 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Management, Customer Service, Budget Management, Inventory Control, Team Leadership, Training and Development, Operational Planning, Communication Skills, Problem Solving, Safety Compliance, Merchandising, Strategic Planning, Time Management, Collaboration, Conflict Resolution, Sustainability

Industry

Description

Description Store Operations Manager 2026 Description PAY RATE LEVEL: Five (5) $27.00 - $29.00 per hour REPORTS TO: General Manager SUPPORTS and SUPERVISES: all departments SUMMARY: Responsible for the timely and cost-effective performance of the store location you are assigned. Provides operational oversight and support services for Operations Departments. Directs and supervises Assistant Store Managers and assigned Department Heads, providing training and professional development. Works with the General Manager to establish and maintain systems and standard operating procedures for all departments including ordering, merchandising, inventory control, receiving, storing, stocking and removal of products, as well as systems for providing excellent customer experience. Manages the safety and security of staff and ensures compliance with federal, state, and local regulations. Works collaboratively with the store management team to achieve the goals set for the organization. ESSENTIAL FUNCTIONS Oversee operational and customer service activities of assigned Operations Departments including ordering, stocking, receiving, inventory control, safety, customer service standards, member/shopper feedback and overall aesthetics and engaging and comfortable shopping experience. Ensure operations are functioning effectively, efficiently and ensure assigned department objectives are met, outcomes achieved, and performance standards upheld. Responsible for ensuring an optimal customer experience by seeing that standards for customer service, cleanliness, and sales floor presentation are being met. Create, develop, communicate, implement, and evaluate operating standards and procedures for assigned Operations Departments. In collaboration with the General Manager, develop and implement store budget and business plan, including sales targets, margin, labor, purchases, and cost controls; support reporting Department Heads in developing department specific plans; ensure that all fiscal benchmarks are achieved. Work with the General Manager to develop operational plans and vision; execute vision by achieving operational goals set by the General Manager. Oversee purchasing and receiving activities and coordinate periodic inventory. Oversee product selection, category management and promotional activities. Ensure strategic and consistent merchandising throughout all retail locations with an emphasis on enhancing customer experience and growing sales. Provide training and professional development to assigned Operations Department Heads and Assistant Store Manager, and support those activities within departments Model supportive and participatory leadership qualities, actively promote team building and motivate staff to achieve their stated objectives: lead regular huddles and meetings, ensure teamwork and communication is efficient and effective, and support all team members in achieving goals Work with store management staff to develop and maintain a culture of collaboration, positivity, and inclusivity Ensure safety procedures and inspections are in place for staff, vendors, and others in compliance with all federal, state, and local regulations Work with the General Manager to ensure re-certifications and compliance with county health codes, OSHA, and other outside agencies for entire store Oversee consistent scheduling and discipline of employees in adherence to policy Provide leadership in emergency/accident situations REQUIRED COMPETENCIES Ability to plan, develop, implement, and manage effective budgets, systems, procedures, and policies Knowledge of management principles involved in strategic planning, resource allocation, leadership techniques, and sales control systems; ability to plan, develop and implement efficient and productive systems Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener. Ability to work independently and collaboratively in a highly professional manner. Ability to think strategically as well as tactically, planning for the long-term needs while keeping near-term projects on track. Ability to follow instructions and procedures, work without direct supervision on a variety of tasks simultaneously, prioritize while remaining flexible in a fast-paced environment, and delegate tasks and objectives to subordinates. Ability to multi-task, including organizational, prioritization, attention to detail, and time management skills. Ability to foster a diverse and inclusive workplace. Ability to work closely and cooperatively with others. Ability to motivate, inspire and develop staff. Can identify the development needs of others and coach, mentor or otherwise help others to improve their knowledge or skills. Able to sensibly handle complaints, settle disputes, and resolve conflicts, or otherwise negotiate with others. Must be honest, ethical, and able to lead, take charge, and offer opinions and direction. Pleasant with others on the job and displays a good-natured, cooperative attitude. Can accept feedback openly without defensiveness. Accepts direction willingly and follow through with delegated tasks. Willing to accept and adapt to change. Able to maintain strong relationships and act as liaison with outside professionals and vendors. Provides a positive example for co-workers by maintaining a positive attitude. Disseminates ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner. Ensures understanding and compliance by self and staff of all organizational and department rules, policies, and procedures, including but not limited to those listed in the Employee Handbook, and Health and Safety guidelines. Excellent computer skills – proficient experience with Microsoft Office and Outlook. Approaches all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties, and assist in implementing applicable sustainability initiatives. Ability to operate all equipment necessary to perform the job. LEADERSHIP Understand, support, and reinforce: Feather River Food Co-op's Mission, Vision, and Principles Feather River Food Co-op's product standards Feather River Food Co-op's customer service standards Workplace positivity and accountability. Maintain comprehensive knowledge of and ensure compliance with regulatory rules and standards relevant to the department. Act as a model for all employees, abiding by all co-op policies and procedures outlined in the Employee Manual and other guidelines. Demonstrate cooperation and professionalism, ensuring the integrity of Feather River Food Co-op's values, principles, and standards in decision making and interactions with others. Ensure professional and friendly service is provided by Co-op employees. Actively seek out and create educational and talent development opportunities to increase the skills and knowledge of all store employees. Actively participate in the Feather River Food Co-op's management team and work together to achieve team goals and provide support to the General Manager. Consistently attend the department and all staff meetings. Follow procedures in the case of emergencies (such as fire, power outages, and evacuations), injuries and workplace violence, and non-emergency situations such as shoplifting and disruptive behavior. Comply with the requirements of Feather River Food Co-op’s Illness & Injury Prevention Program and address employee concerns and questions related to the IIPP. Abide by dress code and all Co-op policies and procedures as specified in the Feather River Food Co-op's Employee Handbook. MINIMUM QUALIFICATIONS Three to five years of experience in retail management (experience managing, background in natural foods and cooperative business model, preferred). Excellent computer skills and ability to use a variety of programs – proficient experience with Microsoft Office Suite. Proven success working collaboratively and effectively delegating responsibility in a team environment To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Requirements WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS Work Environment This position works both in an office setting, as well on the fast-paced retail floor. Ability to work in moderate and loud noise environments including, but not limited to: computers, paging, telephones, human voices, and machinery (i.e. coffee/juice machines, ovens, slicers, mixers, etc.), as well in cold/hot climate conditions (i.e. cooler or near stove). Physical Requirements While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk and use hands to finger, handle, or feel objects, tools, or controls. The employee must regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. Customary Work Schedule This is a full-time position. Days of work are typically Monday through Friday. Night and weekend work may be required as necessary to meet business needs. DISCLAIMER: The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. All requests from management will be reasonable considering knowledge and abilities of employees in their job description. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment changes.

Responsibilities

The Store Operations Manager is responsible for overseeing the operational performance of the store, ensuring effective customer service, and managing various departments. They work closely with the General Manager to implement operational plans and maintain compliance with regulations.