ABOUT US:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.
One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

THE ROLE

The Manager Store Operations is the owner of all store operational services that enable a store to operate in a frictionless environment, building the active bridge to the market and stores, supporting on all operational/ daily tasks.

KEY RESPONSIBILITIES

• Owning & updating local Policies and Procedures, including market feedback and needs in Policy & Procedure updates.
• Daily monitoring of sales data uploads to applications (e.g. Storeforce)
• Managing organization and coordination tasks to ensure a smooth daily business in our stores
• Actively manage local partner firms and service providers to guarantee a high quality of services
• Cross functional collaboration to ensure inter-departmental integrations are operating to agreed SLAs
• Monitoring in store hardware to allow for smooth running of store operations
• Manage, within the team, the procurement of store supplies to O&O
• Daily upkeep of department tasks – adding new users, adding new options, flagging outstanding/un- answered tasks, analysis and review related to Storeforce/ StorIQ / Fiori / GK
• Oversee and advise on daily task creation and comms via Storiq
• Manage and maintain with the team local retail master data
• Support with Store openings Operational set up
• Work closely with Retail OPS & RAM team to set and/or implement policies, procedures and systems and to follow through with implementation.
• Prepare and complete action plans; implement project, productivity, quality and customer-service standards;
• Manage and deliver (with team) operational training programs and all elements of stock control training and operations
• Support with implementing profit protection framework
• Monitor and react to weekly RFID stock take counts, investigate and report/escalate findings
• Develop processes for receiving products, equipment utilization, inventory management and shipping ( Instore logistic processes) -
• Work closely with the external stock take company to perform an analysis of our inventory and ensure we are utilizing our inventory efficiently, purchasing the right store equipment, maintaining solid inventory data