KNOWLEDGE, SKILLS AND ABILITIES:

• Strong communication and organisation skills
• Relationship building
• Strong leadership qualities
• Strong knowledge of retail operations

MINIMUM QUALIFICATIONS:

• Preferably a minimum of 4 year’s experience supervising a Fashion/sport retail team
• Fluency in English

PURPOSE & IMPACT ON THE ORGANIZATION:

Contribute to store profitability by:

• Meeting or exceeding sales and KPI targets for a defined area within the store
• Coordinating team members to provide a leading shopping experience
• Assuming Store Manager responsibilities in the absence of the Store Manager

KEY RESPONSIBILITIES:

• Monitor and analyze performance data and make any necessary adjustments to drive commercial success within your assigned store area
• Allocate resources and organize processes within your assigned area to drive efficiency and productivity in a variety of situations
• Be a role model for customer service and meeting or exceeding customers’ expectations
• Supervise and coordinate the team to ensure all customers receive an optimal service level at all times
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to drive sales and customer loyalty in your assigned area
• Guide and train all team members within your assigned area on Foundational and Seasonal Brand and product knowledge
• Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in your assigned area
• Manage merchandise delivery processing on the same day it arrives
• Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s
• complete product offer is immediately available and easily accessible to customers on a consistent basis
• Execute all applicable loss prevention procedures
• Maintain a safe and productive shopping and working environment
• Support the recruitment, onboarding and training of store team members
• Coach and motivate individuals within your assigned area to maximize their performance
• Share best practices to drive the overall store team performance
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance