About the job

ThruDark is recruiting for a Store Supervisor to support the successful operation of our Battersea Power Station store.

This is an exciting opportunity for a dynamic and motivated individual to help lead a premium retail environment during one of our most high-profile activations. As Store Supervisor, you will play a key role in supporting the Retail Manager, driving daily performance, motivating your team, and ensuring every customer leaves with an exceptional impression of the brand.

You'll act as a role model on the shop floor - leading with confidence, integrity, and a hands-on approach that reflects ThruDark's core values of Humility, Unity, Unrelenting and Integrity.

Requirements

• Support the Retail Manager in all aspects of store operations, from sales and service to staffing and compliance
• Lead and motivate the team to achieve and exceed performance targets
• Act as the duty manager when required, including opening and closing the store, managing cash handling, and overseeing daily KPIs
• Deliver an outstanding customer experience, maintaining the highest levels of product knowledge and service
• Assist with product presentation and visual merchandising in line with brand standards
• Identify opportunities to improve operational efficiency and customer engagement
• Support stock control, replenishment, and loss prevention procedures
• Ensure compliance with company policies, procedures, and health and safety requirements
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About You

• Experience as an Assistant Manager, Supervisor or Team Lead within premium or performance retail
• Strong leadership and communication skills, with the ability to inspire and develop others
• Commercially minded, confident analysing KPIs and driving results
• Highly organised with excellent attention to detail
• Comfortable working in a fast-paced, hands-on retail setting
• Flexible to work weekends, evenings, and bank holidays as required
• Proficiency in POS systems and MS Office
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Benefits

• Competitive Hourly rate
• Quarterly ThruDark kit allowance.
• Salary Sacrifice Pension Scheme.
• Quarterly Discretional Commission Structure.
• Supportive and inclusive workplace culture
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Our Commitment

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

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Full job description

DB Charles Recruitment are proud to be representing a prestigious luxury retailer based in Norwich looking to hire a new Supervisor. This retailer have a fantastic reputation and each customer is made to feel incredibly special whether making a purchase or simply popping in for a browse.

The role is a permanent position for a Supervisor to be based from their site in central Norwich and the person will be tasked with aiding in the effective smooth running of the store, helping the manager drive team performance and store turnover plus ensuring exceptional levels of customer service are adhered to.

Day to day duties and aspects of the role will include:

• Aiding the manager in the smooth running of the store
• Providing a level of customer service that exceeds expectations.
• Helping ensure the team are performing to the best of their ability and working towards sales targets
• Building and maintaining relationships with customers
• Maximising sales opportunities
• Aiding in staff development
• Daily walkthroughs to identify opportunities to increase sales
• Plus many more

To be considered for this position, the business are looking to see a number of the below aspects on CV's:

• A strong retail background in a previous supervisory or senior sales position
• A preferable retail background working within a luxury or premium environment
• A consultative retail background. Experienced in 1-2-1 retail selling
• Someone sales driven however with the ability to combine this with outstanding service level skills
• KPI & target driven
• Ability to aid in delivering training and development
• Able to commit to a role in Norwich requiring weekend retail working (store is closed on Sundays)

For this position, the business can offer a salary of £29,000 to £30,000 per annum. with many additional benefits on offer.

If interested we would love you to apply and begin speaking with us further about the role.