About the role

We are seeking an experienced and enthusiastic Store Supervisor to join the Pretzel Australia team in Cannington, WA. This is a full-time position offering a fantastic opportunity to lead a energetic Bakery/Cafe/Fast Food environment and make a real impact on our store's success. As Store Supervisor, you will be responsible for overseeing daily store operations, managing staff, and ensuring an exceptional customer experience. This is a hands-on leadership role where you'll work closely with your team on the shop floor, driving sales and maintaining the high standards Pretzel Australia is known for.

Key responsibilities

Supervise and manage store staff, including scheduling, training, performance management and development

Ensure the store meets all operational standards, including cleanliness, merchandising and stock management

Monitor sales performance and implement strategies to achieve targets and drive business growth

Provide excellent customer service and resolve customer complaints in a professional and timely manner

Maintain compliance with health and safety regulations and company policies

Manage cash handling procedures and reconcile till systems

Conduct regular stock takes and manage inventory levels to minimise waste and maximise efficiency

Communicate effectively with head office and implement company initiatives and promotions

Support the recruitment and onboarding of new team members

Maintain visual merchandising standards and ensure product displays are attractive and well-organised

What we're looking for

• Experience in a supervisory or management role, ideally in a fast-paced food or beverage environment