• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team

• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience

• Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs

• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed

• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals

• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures

Customer Focused (internal and external):

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners

• Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals

• Provides HR and conflict resolution support to team and in district in absence of leadership team

• Champions the company resources to support a healthy work environment for internals customer