Store Supervisor at Upside

Springfield, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

19.25

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Onboarding, Training, Coaching, Feedback, Inventory Management, Operational Workflows, Decision Making, Active Listening, Problem Solving, Cannabis Product Knowledge, Industry Compliance, Customer Service, Interpersonal Skills, Selling, Cross-selling

Industry

Retail

Description

JOB SUMMARY The Dispensary Supervisor of the Company will support day-to-day operations of the dispensary in accordance with state law and the Company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures on -peak periods. As Supervisor, you will manage any customer (recreational, medicinal and caregivers) escalations, reinforce team culture and act as an ambassador of the Company’s mission to normalize, professionalize, and revolutionize cannabis. At the Company, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As Dispensary Supervisor, will have: Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback. Knowledge of retail business fundamentals, including inventory management, opening/closing procedures setting daily work assignments and facilitating operational workflows, and driving sales goals. Elevated skills in decision making, active listening and problem solving. Advanced cannabis product knowledge and industry compliance standards. Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service! WHO YOU ARE You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. You inspire others! You are a leader who has a passion for coaching, teaching and listening to your teams. You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing. CORE JOB DUTIES Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-peak periods. Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques. Respond to all employee’s questions, concerns or suggestions and communicate team resource requirements to management. Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management. Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities. Ensure team accountability to compliance with all company policies, procedures, state and local laws. Manage escalated customer concerns and respond to complex or nonstandard product questions. Investigate any cash, POS or product discrepancies and escalate/record appropriately. Troubleshoot technical issues or glitches in POS system. Verify inventory counts and cash deposit totals; reconcile any discrepancies. Maintain inventory of marketing assets including fliers, merchandise, and promotional materials. Ensure a clean and safe environment for employees and customers. REQUIRED EXPERIENCE, EDUCATION AND SKILLS High School Diploma or equivalent. 3 - 5 years’ experience in customer service; 1+ year experience leading or mentoring a team. Cannabis experience preferred. Excellent customer service skills. Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner. Excellent communication, interpersonal, and persuasive skills ADDITIONAL REQUIREMENTS Must be 21 years’ old or older to work at the store Must comply with all legal or company regulations for working in the industry Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary The Company is an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process. Pay Range $19.25—$19.25 USD

Responsibilities

The Supervisor will support daily dispensary operations, directing staff workflow, performing opening/closing procedures, and managing customer escalations while acting as an ambassador for the company's mission. Key duties include facilitating training, providing real-time coaching, directing team workflow via rosters, ensuring compliance, and managing inventory and cash discrepancies.