LOCATION: WESTFIELD CENTRO, OBERHAUSEN

The Lounge team is growing! We’re looking for an experienced Store Supervisor to work as part of the team in our first ever German store, based in Westfield Centro, Oberhausen. We’re after someone who is passionate about customer service and wants to support us in bringing Lounge to the high street.
This role is vital in helping maintain the close community we have created online, but in a real-life environment. As a key member of our store leadership team, you will be responsible for helping to look after the day-to-day demands of the store, such as maintaining exceptional levels of customer service, inventory management, customer fittings, looking after store standards and keeping the Lounge community as your top priority.
Within this role we want you to bring your own skills, ideas and experience whilst working with the rest of our retail team to build a collaborative, enthusiastic & dedicated culture to the store - ensuring that customer service remains the most important aspect.

WHAT YOU WILL DO AT LOUNGE:

As part of our retail team, you will…

• Work closely with the Head of Store and other supervisors to lead a team of Store Assistants, providing guidance, support and a customer-centric approach to the store.
• Work closely with staff to address customer queries, resolve issues and create an in-store environment that falls in line with the Lounge brand values.
• Be a leader when it comes to displaying passion for our brand and be a constant champion to all of Lounge’s values.
• Support the Head of Store to recruit new staff for store and ensure they are given full training and can become valuable members of the retail team.
• Ensure all staff look after inventory levels and ensure accurate stock counts in store.
• Work with the Head of Store & other supervisors to implement inventory control measures, including cycle counts, audits, and stock replenishment strategies.
• Work with the Head of Store to closely monitor Key Performance Indicators (KPIs) like sales numbers and customer satisfaction to ensure that we’re always striving for improvement.
• Work as a trained bra fitter, providing an exceptional level of professionalism and detail to all customers - whilst also training staff to obtain this same high level.