Store Support Coordinator (Flex) at The Escape Game

Smyrna, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

20.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Remote Support, Project Coordination, Vendor Management, Training And Coaching, Safety Compliance, Organizational Skills, Interpersonal Communication, Carpentry, Scenic Design, Paint, Controls Technology, Cnc Fabrication, Incident Reporting, Ticketing Systems

Industry

Entertainment Providers

Description

Title: Store Support Coordinator (Flex) Direct Leader: Sr. Manager of Store Support Job Description: Store Support Coordinators (Flex) are responsible for providing high-level support and resources to The Escape Game. These coordinators remain agile to assist each zone in tackling incoming challenges. They work diligently and partner with their respective zone coordinators / stores to ensure our facilities / games maintain a high level of functional and aesthetic excellence. Pay & Benefits: * $18-20/hr Starting compensation based on experience * Regular 5 hours of weekly overtime * Eligible for HQ Bonus * Eligible for TEG HQ Full Time Benefits as outlined here [https://drive.google.com/file/d/1yjZ6zdMwyjJCScTl_U1urzn_ZuR9sZ9I/view] * 8 Paid Holidays + 15 PTO Days for vacation, sick or bereavement use Hours & Schedule: * Location: HQ - Middle Tennessee Based (non-remote) * Expected Weekly Hours: 40-45 hours * Any hours worked above 40 hours in a given week will be paid in accordance with state and federal laws. * Travel Expectations: As needed * This is most commonly due to a store emergency or planned on-site projects. When traveling beyond local stores, you are paid your hourly rate + per diem. * On-Call: Yes, Flex Coordinators are integrated into the on-call schedule * This includes nights, weekends, and holidays. * Store Support Leadership will work closely with coordinators to ensure PTO is covered. Job Responsibilities: * Support & Troubleshooting * Utilize our ticketing system to report, track, and resolve issues in our stores related to our product’s safety, functionality, and aesthetics. * Receive calls from our stores and guide them to a successful resolution via remote support. * Proactively and consistently collaborate with other internal departments to strategically design and implement improvements to our products based on guest feedback. * Coordinate with Store Operations to strategically handle high-impact issues. * Facilitate repairs with third-party vendors. * Be a reliable source of knowledge about TEG’s historic and current product standards. * Coach / Train Local Store Team Members while on-call or during planned training sessions. * Routine & Emergency Store Visits * Collaborate with Operations and Store Leaders for an efficient action plan while onsite. * Performs onsite repairs and emergency travel as needed. * Uphold Safety Standards * Advise on safe practices for tool usage. * Ensure electrical repairs are completed safely. * Identify and call out any unsafe items in our stores. * Guide stores through weather emergency closures as needed. * Aid in incident reporting. Job Requirements: * The ideal Product Care Coordinator is patient, flexible, dependable, driven, and caring. * Has a love for escape rooms and interactive media. * Possesses strong organizational and interpersonal skills. * Excels at maintaining an organized schedule. * Has a contagious, positive, “can-do” attitude. * Loves to “win.” * Has strong communication skills - written, on the phone, in-person. * Can lead others in an informal structure. * Ability to lift/carry up to 50 pounds individually. * Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time. * Has a basic Understanding of production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology.

Responsibilities

Provide high-level technical and aesthetic support to store facilities through remote troubleshooting and on-site repairs. Collaborate with internal departments and third-party vendors to implement product improvements and maintain safety standards.