Store Support Representative at Sobeys

Calgary, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Salesforce Service Cloud, SAP, Problem Solving, Time Management, Interpersonal Communication, Multi-tasking, Triage, Case Management, Professional Communication

Industry

Food & Beverages

Description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success. Ready to make an impact? Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are currently seeking a dedicated Store Support Representative to join our team at the Sobeys Corporate Office in Calgary. Reporting to the Supervisor, Store Support, you will be responsible for handling feedback from our stores and wholesale customers, ensuring their satisfaction and maintaining our “stores first” commitment to quality products and customer service. Store Support operates seven (7) days per week. Here's where you'll be focusing: Support a culture of inclusion for our stores, customers & teammates; Receive store inquiries via Salesforce Service Cloud and prioritize them based on established guidelines; Triage inquiries and collaborate with cross-functional teams to resolve inquiries promptly and effectively; Meet or exceed, established key performance metrics; Accurately categorize and rate inquiry types while updating them throughout the resolution process; Assign cases to the appropriate area of responsibility, ensuring proper follow-through; Maintain a professional communication style when engaging with stores, reflecting a "stores first" attitude; Keep the supervisor informed of potential escalation situations and emerging trends; Develop strong working relationships with stores and other departments within the company. What you have to offer: Excellent interpersonal and communication skills, both verbal and written; Proven customer service support skills, ideally with related experience; Strong organization and problem-solving skills with the ability to multi-task; Proven time management skills, ability to work to deadlines with strong attention to detail; Ability to communicate effectively with employees at all levels of the organization; Develop strong working relationships with stores and other areas of responsibility within the company; General knowledge of Salesforce Service Cloud and familiarity with support center processes and telephone systems; Working knowledge of SAP. #LI-CC1 #LI-Hybrid Who we are Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities. Learn more about our story and culture: Who We Are | Why Work With Us Total Rewards We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation. Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided. Additional Information External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization. We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams. Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process. Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

Responsibilities

Handle feedback and inquiries from stores and wholesale customers via Salesforce Service Cloud to ensure satisfaction. Collaborate with cross-functional teams to resolve issues promptly while maintaining a stores-first commitment to quality.