ABOUT WATTBIKE

Wattbike Ltd an exciting brand with a big future, used by the biggest sports teams and athletes across the Premier League, NFL, national rugby teams and more, as well as thousands of everyday athletes at home. They all have one common goal: to improve their health and fitness progression. We as a leading provider of indoor cycling technology, dedicated to revolutionizing the way athletes train and enthusiasts ride. With cutting-edge products and a commitment to excellence, Wattbike Ltd is at the forefront of innovation in the fitness industry.

CUSTOMER EXPERIENCE & COLLABORATION

Work closely with Customer Service and Supply Chain teams to resolve delivery queries and exceptions. Ensure that every order leaving the warehouse reflects the premium quality of the brand. Communicate proactively on issues that could affect customer orders or timelines.

CUSTOMER EXPERIENCE & COLLABORATION

Customer delivery complaints relating to warehouse errors

• 1%.
• Positive feedback from Customer Service & Supply Chain teams on responsiveness and support.

ROLE OVERVIEW

Reporting into the Buyer & Stock Controller within the Operations team, as Stores Person, you would play a pivotal role in ensuring the smooth running of our Service Centre and Warehouse operations, supporting the wider supply chain. This is a hands-on position, responsible for the accurate receipt, storage, location and dispatch of goods, including Wattbikes, spare parts and accessories. You would be a key link between our Service Technicians, suppliers, logistics partners, and our Customer Service team, ensuring that our customers receive their products on time, in excellent condition, and to the highest standard of service.
Working within a fast-paced, customer-focused environment, you will take pride in maintaining stock accuracy, implementing efficient warehouse processes, and upholding health and safety standards. You will also act as a brand ambassador by ensuring that every order leaving the Service Centre reflects our commitment to quality and customer satisfaction.
The Stores Person will be expected to take ownership of daily Service Centre and warehouse activities, proactively resolving issues, and support continuous improvement initiatives that streamline operational processes. In a brand driven by performance, innovation, and service excellence, this role is vital in ensuring that our operational backbone delivers consistently for both B2B and D2C customers.