ABOUT US:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.
Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 10+ years of experience in enterprise account management or strategic sales in B2B SaaS, focused on growing existing customer relationships.
• Proven ability to manage large, matrixed client organizations, engaging across multiple business units, stakeholders, and geographies.
• Experience developing and executing strategic account plans, and owning commercial growth targets (upsell, cross-sell, renewal).
• Strong business acumen, with the ability to navigate customer organizations, influence decision-making, and build executive-level relationships.
• Proven ability to lead cross-functional collaboration with account teams (e.g. Customer Success, Solution Engineering), driving internal alignment around strategic account goals with a strong sense of ownership and accountability.
• Background in e-commerce or B2C marketing tech is a plus.
• Entrepreneurial mindset: strategic thinker with a hands-on, problem-solving attitude.
• Excellent communication and presentation skills - both written and verbal.
• Bachelor’s degree preferred (Business, Marketing, Engineering, or related field) or equivalent experience.

We are looking for a strategic and consultative Strategic Account Director/ Manager to join our Global Account Management Team in AMER. This role is focused on nurturing and expanding Talon.One’s most valuable enterprise client relationships—including global brands like Adidas, H&M, and Sephora. You’ll serve as a trusted advisor, responsible for driving growth, retention, and satisfaction across a portfolio of high-value accounts.