Strategic Account Manager at ABB

Montreal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Project Execution, Supply Chain Management, Account Management, Data Analysis, SAP, Microsoft Office, MS Project, French Proficiency, English Proficiency, Stakeholder Management, Forecasting, Problem Solving, Continuous Improvement, Backlog Monitoring, Project Management

Industry

Automation Machinery Manufacturing

Description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This Position reports to: EL Customer Operations Manager In this role you will be responsible to provide a pro-active customer experience. Coordinates with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction specifically dedicated to the Canadian key accounts. The work model for the role is: Hybrid This role is contributing to the Smart Power and Smart Building division in Canada. You will be mainly accountable for: Works together with Com-Ops and Sales to identify and manage the local key accounts. Assuring compliance with the agreed upon service level. Lead and own communication across the organization of internal/external stakeholders, in regards to customer issues resolution to ensure customer´s satisfaction. Collaborate with customers and sales periodically to collect/receive the forecast and take appropriate actions internally with the RDC and feeder factories, using available tools and collecting additional relevant information. Independently solves the most complex customer support issues and ensure a positive customer expereince. Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Feeder Factories, and other internal and/or external teams. Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices, etc.) is in place. Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information while improving ROTD on the key accounts Tracks regular sales performance against the target and shares insights with the management. Build long-term relationships with customers to collaborate and improve process as needed looking at the success of the stock contract Proactively identify fulfillment issues and communicate them to customers. Work with PMM or Engineering to provide alternate materials if possible. Work as a project manager on large projects to help ensure the delivery schedule is met and Kick off large projects with internal/external stack holders, including the feeder factories Other responsibilities may be assigned as the role evolves Qualifications for the role: Bachelor’s degree in engineering, Business Administration, or related field with 6+ years relevant work experience in the following: Customer experience success, project execution, and supply chain. Or associate’s degree in Eng, BA, or related field with 8+ years relevant work experience Proficiency in French is mandatory, as well as English to communicate effectively with internal clients and partners located outside of Quebec Available to travel up to 20% to 40% of the time A continuous improvement mindset with the ability to adopt change while driving process improvements Advanced ability to use Microsoft Office products, SAP. Moderate ability to Project Management using MS Project or Excel. Advanced ability to stay organized and meet deadlines on administrative duties. Works with a sense of urgency and ownership; until the job is complete Data Analysis & Reporting acumen with good problem solving skills Why choose ABB? We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger here in Canada and abroad. #ABBCareers #RunwithABB #Runwhatrunstheworld #LI-Hybrid Employment Equity & Inclusion Statement (Canada) ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including: • Women • Indigenous Peoples • Members of visible minorities • Persons with disabilities ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.

Responsibilities

The role is responsible for managing Canadian key accounts to ensure a proactive customer experience and high satisfaction levels. This includes coordinating with internal teams to resolve complex issues, managing forecasts, and overseeing delivery schedules for large projects.