Strategic Account Manager at Alliance Precision Plastics

City of Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Sales, Business Development, Program Launch Support, Internal Coordination, Negotiation, Forecasting, Quoting, Injection Molding Processes, Tooling, PPAP, CRM Proficiency, ERP Proficiency, Customer Satisfaction

Industry

Plastics Manufacturing

Description

Description BASIC PURPOSE: The Injection Molding Account Manager serves as the primary commercial and relationship owner for assigned customer accounts. This role is responsible for managing existing business, supporting new program launches, coordinating internal resources, and ensuring customer satisfaction throughout the product lifecycle—from quoting and tooling through production and ongoing support. ESSENTIAL RESPONSIBILITIES: Customer Relationship Management · Act as the primary point of contact for assigned customer accounts · Build and maintain strong, long-term customer relationships · Understand customer business needs, technical requirements, and program timelines · Manage customer communications related to pricing, schedules, quality, and delivery Sales & Business Development · Support RFQs and quoting activities in coordination with estimating and engineering · Identify opportunities for new business, program expansions, and cost-down initiatives · Negotiate pricing, commercial terms, and program changes · Forecast sales and manage account-level revenue targets Program & Launch Support · Coordinate new program launches from award through production ramp-up · Work cross-functionally with engineering, tooling, quality, and operations · Ensure customer requirements are clearly communicated and met · Track milestones for tooling, sampling (T0–PPAP), and production readiness Internal Coordination · Serve as the voice of the customer internally · Align customer expectations with manufacturing capabilities and constraints · Facilitate resolution of issues related to quality, delivery, or cost · Support continuous improvement and cost-reduction initiatives Reporting & Administration · Maintain accurate account records, pricing, and forecasts in CRM or ERP systems · Prepare customer presentations, reviews, and performance reports · Support contract management and change control documentation Requirements QUALIFICATIONS: Required · 3+ years of experience in account management, sales, or customer-facing roles in injection molding or plastics manufacturing · Strong understanding of injection molding processes, tooling, and materials · Ability to interpret customer drawings, specifications, and program requirements · Strong communication, negotiation, and organizational skills · Proficiency with CRM, ERP, and Microsoft Office tools Preferred · Experience managing OEM or Tier 1 customers · Familiarity with automotive, medical, industrial, or consumer molded products · Experience supporting tooling builds and product launches · Background in engineering, manufacturing, or project management

Responsibilities

The Strategic Account Manager acts as the primary commercial and relationship owner for assigned customer accounts, managing existing business and supporting new program launches from quoting through ongoing support. This role involves coordinating internal resources to ensure customer satisfaction throughout the entire product lifecycle.