Salted Stone is a full-service global marketing agency and HubSpot Elite Partner looking for a full-time permanent Strategic Account Manager to join our growing Client Services team.
Salted Stone’s Strategic Account Managers (SAM) are our client’s key contacts. Our SAMs are dedicated to owning and expanding client relationships by
skillfully leading complex projects, providing strategic marketing advice to both clients and our internal teams, and ultimately ensuring great outcomes for both the client and Salted Stone.

OUTSIDE OF YOUR TECHNICAL SKILLS, OUR ASK IS FOR ALL SALTED STONE EMPLOYEES TO:

• Be team players. Friendly, authentic, collaborative, makes an effort with relationships. Shows care and respect for those around them and themselves.
• Have a growth mindset. Track record of self-learning, self-improvement, and innovation. Motivated. Dedicated to growth, personally and professionally.
• Be adaptable. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Be proactive. Demonstrates tenacity and acts without being told what to do. Brings new ideas. Finds solutions, not problems.

• Manage, build, and maintain client relationships. This includes taking a genuine interest in your clients, their organisation, and their team, as well as being across their marketing challenges and goals.
• Create marketing strategies and communication plans for clients, then work effectively with them and Salted Stone’s production team to implement. This may include:
• Sharing your knowledge of strategic marketing and related trends to customize marketing programs to help drive both client and Salted Stone’s business growth.
• Managing end-to-end marketing activities for clients.
• Tracking marketing campaign results, measuring program success, and reporting metrics, then using this analysis to make recommendations and provide insights for both clients and Salted Stone to grow.
• Keeping abreast of new online trends, as well as digital marketing best practices.
• Coordinating content for websites, social media platforms, and direct marketing campaigns.
• Developing email campaigns and tracking success/reporting on metrics.
• Coordinating the design and update of content for client’s digital assets.
• Effectively project manage and grow client engagements, including:
• Onboarding, kick-off sessions, and educating the client on agency processes.
• Building and communicating marketing strategies and activities, and presenting results regularly to clients.
• Day-to-day campaign management, ensuring campaigns are running and being optimized for best results.
• Coordinating a small internal team of peers and juniors, ensuring complete accountability for all communication and context around projects, in order to effectively translate client outcomes to the production team, allowing them to seamlessly deliver the project.
• Writing clear, concise, and detailed briefs for all production departments.
• Managing project sequencing in Teamwork with the production team.
• Maintaining your own campaign/project management Teamwork tasks such as client review, client feedback, client sign-off tasks, asset collection tasks, etc.
• Actively look for upsell and cross-sell opportunities that will solve client challenges and requirements.