4. PERFORMANCE & SERVICE ACCOUNTABILITY

✅ Educate Clients on Package Inclusions – Ensure clients understand and fully utilize the services available to them.
✅ Maintain Up-to-Date Account Notes & Reports – Track updates, progress, and communication for each client.
✅ Deliver Consistency & Measurable Outcomes – Focus on timely execution and ongoing value delivery.

TEAM STRUCTURE & RESPONSIBILITIES

Each Strategic Account Manager is responsible for:
✔ Managing entry-level and foundational accounts.
✔ Providing simple, goal-oriented marketing strategies.
✔ Supporting client retention, satisfaction, and small growth.
✔ Facilitating smooth collaboration between internal teams.

ROLE EXPECTATIONS

DELIVER RELIABLE SUPPORT & VALUE – Be the reason clients stay and succeed, even on small budgets.
BECOME A TRUSTED ADVISOR – Provide honest, helpful guidance tailored to each business’s level.
CREATE LIGHT GROWTH OPPORTUNITIES – Recommend small steps forward based on performance and goals.
MAINTAIN CONSISTENCY & CLARITY – Execute reliably and communicate clearly, always.