Strategic Account Manager at Concentra

Addison, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Sales, Customer Service, Relationship Building, Problem Solving, Communication, Attention To Detail, Time Management, Financial Analysis, Project Preparation, Negotiation, Market Expansion, Data Interpretation, Industry Knowledge, Flexibility, Initiative, Results Orientation

Industry

Hospitals and Health Care

Description

Overview Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. Within assigned accounts the Strategic Account Manager will secure, manage, grow and maintain business relationships and revenue while identifying new opportunities within accounts leading to expanded market share. Meet sales growth objectives in accordance with Concentra sales policies, practices, procedures and applicable regulations. Achieve objectives related to sales and growth of Concentra’s complete service offering. Responsibilities Secure, manage, maintain and deepen the business relationships with strategic employer accounts leading to expanded market share and referrals into Concentra Leverage strategic CESs and local CLT, DLT and VP teams to drive consistent quality of delivery, ensure customer satisfaction and expansion (organic growth) Act as escalation point for Concentra and the account when local resources are unable to resolve concerns 60% account management focus overseeing account retention strategies leveraging employer, payor and internal resources. 40% sales focus to identify and onboard new employer locations while also implementing revenue-maximizing strategies to reduce w/c ecosystem network discounting and/or direction of care away from Concentra Develop and execute strategy to expand market share through new customer prospects and/or existing accounts with significant growth opportunity Grow and maintain select existing customer relationships as identified collaboratively with sales leadership. Select service options include but not limited to Inj/Non-inj Employer Services & Screenings, CAS, Onsite, Telemedicine Meets minimum quarterly/annual revenue goals established by Senior Management, Sales and Sales Operations Identifies and pursues new customer opportunity and is able to articulate Concentra’s full scope of service with a focus on securing and growing new account revenue Closes/Finalizes the sale, develops an implementation strategy across multiple disciplines as needed, with established inception dates Communicates and solicits appropriate approvals on Pricing/Margin targets across multiple disciplines Coordinates “set-up” of Concentra service offering/protocol and customer on-boarding to ensure smooth business transition and implementation Establishes “open channel” communication with Concentra Management and service providers to create free flowing customer/market information Coordinates marketing efforts with Field Sales and Regional Sales Directors across multiple territories as needed Utilizes C4 on a daily, weekly, monthly and quarterly basis and communicates appropriate information Submits weekly activity reports to designated management personnel Able to interpret and deliver various customer related outcome data Identify, interpret and develop customer proposal requirements and communicate accordingly with management and corporate proposal development team Maintain current knowledge of industry partners, payors, adjuster teams, case management groups, provider networks (Primary Care, Specialist, PT), etc. Qualifications Education Level: Bachelor’s Degree Major: Degree must be from an accredited college or university. 3-5 Years Concentra Sales Organization Experience 4-5 years minimum direct sales and marketing experience to major employer accounts Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Results-Oriented Customer/Relationship-Oriented Demonstrated general knowledge of Care delivery, billing, case management, network applications and state regulation standards within the Occupational Healthcare industry Excellent interpersonal skills Proven sales and marketing success Customer Focus approach Ability to learn and apply new knowledge Functional ability to operate PC applications, word processing, spreadsheets, and contact management Basic financial analysis and visit trend review skills Ability to prioritize Excellent written and verbal communication skills Ability to meet deadlines Organization and project preparation skills Time management Sense of urgency and prioritization skills Ability to form strong internal and external relationships Attention to detail Sense of follow-through and follow-up Research and data application skills While performing the duties of this job, the employee is continuously sitting for extended periods, frequently standing and occasional walking. May continuously utilize hands and fingers for typing, flex or extend wrist to perform other job-related tasks. The employee is continuously required to use hands and fingers to feel, handle, or operate PC, office equipment and/or other equipment. Due to the nature of this position, an employee can expect heavy computer usage requiring wrist flexion/extension for at least 8 hours per day. Occasional stooping, pushing, pulling, reaching or overhead reaching, and climbing in the performance of work. The ability to hear and understand with clarity and detect sound, and have conversations with staff, customers, management, etc. Hearing within the acceptable range for telephone and in-person contacts. Normal or corrected vision to acceptable levels for office work. The ability to lift/carry up to 10 pounds. The mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. In this position, the employee may have imposed pressure on a routine and frequent basis to meet various deadlines, contact with people in stressful and unpredictable situations and to handle confidential and sensitive information and situations with care. Moderate overnight travel up to 30% by land or air may be required of employee in this position. While travelling the employee may encounter varying weather conditions, road and walking surfaces and will need to adjust to those conditions (i.e., inclement weather, slippery surfaces, wet surfaces, uneven surfaces, humid, cold or hot temperatures, etc.) Also, while travelling the employee will need to adjust to the physical demands that may include: lifting to place luggage in overhead bin(s), standing in line(s), walking, sitting for unknown periods of time, and other physical demands that travelling may impose on a person. Additional Data Employee Benefits 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws. *This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Responsibilities

The Strategic Account Manager will secure, manage, and grow business relationships with strategic employer accounts while identifying new opportunities for market share expansion. They will also oversee account retention strategies and implement revenue-maximizing strategies.