Strategic Account Manager at Delivery Hero

Tunis, Tunis, Tunisia -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Business Consultant, P&L Tracking, Product Integrations, Co-marketing, Operational Excellence, KPI Analysis, Contract Renegotiations, Category Management, Reporting, Dashboard Preparation, Analytical Mindset, Problem Solving, Communication, Customer Obsession, Organization

Industry

technology;Information and Internet

Description

Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description YOUR MISSION The way we manage our company is built on the belief that, by giving a WOW service to our partners, we will be able to change the on-demand delivery market. How are we doing this? By paying attention to small details. Glovo is a hyper-local marketplace featuring the most trendy places in each city and delivers their products in less than 30 mins. As a Strategic Account Manager, you will play a key role in developing the food business with the most prestigious international chains in Tunisia. THE JOURNEY Be a Part Of a Team Where You Will Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence. Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. Track and report performance metrics. Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties. Get feedback from our partners and translate it into product, marketing and operations improvement. Own partner’s assortment → category management. Prepare reports and dashboards to present to partners and use as a source of operational improvements. Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference Qualifications You Have Minimum 6 years of experience in Account Management and/or Business Consultant ( previous experience with big and XL accounts are a plus) Analytical mindset Problem solver, look for the root-cause of the problem and go for it till make things happen. Perfect written and spoken communication french and english. Customer obsession Proactive, organized, and obsessed with details An empathetic, inclusive and curious attitude English is mandatory, along with French & Arabic Individuals representing diverse profiles, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: 🌟 An enticing equity plan that lets you own a piece of the action. 💪 Top-notch private health insurance to keep you at your peak. 🍔 Monthly Glovo credit to satisfy your cravings! 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! 👪 Enhanced parental leave, and office-based nursery. 🧠 Online therapy and wellbeing benefits to ensure your mental well-being. So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website! Additional Information Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Responsibilities

The Strategic Account Manager will own strategic partner relationships end-to-end, focusing on P&L tracking, product integrations, co-marketing, and ensuring operational excellence for prestigious international food chains in Tunisia. Responsibilities include analyzing partner performance KPIs, leading contract renegotiations, and translating partner feedback into product and operational improvements.