JOB DESCRIPTION

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JOB SUMMARY

The Strategic Account Manager is responsible for leading the strategic and tactical deployment of automation solutions across the CASAJ region, with a focus on BD Kiestra™, BD COR™ and BD Synapsys™ platforms.
This role will drive modernization of microbiology laboratories, enhance operational efficiency, and support clinical excellence through automation adoption.

QUALIFICATIONS AND EXPERIENCE:

• BS/BA Degree required, preferably in (Bio) Medical field
• Minimum 5 years of experience in laboratory automation, diagnostics, or healthcare technology.
• Strong knowledge of the Pathology industry and experience in selling and implementing large automation platforms.
• Strong understanding of Microbiology and Molecular workflows and automation platforms
• Appreciate the principles of Lean and 6 Sigma and understand their application in developing a value proposition for the customer
• Demonstrated success in engaging and influencing C-suite stakeholders and hospital leadership.
• Excellent communication, strategic thinking, and stakeholder management skills.
• Ability to lead cross-functional teams and manage complex projects across diverse markets
• Ability to develop markets for new technology.
• Strong organizational skills: Account management & assessment and relationship development. Analytical with financial orientation applicable to contract proposals and profitability, budget, and expense management.
• Knowledge of selling process and the components to build / maintain customer loyalty, particularly with large capital acquisitions.
  Click on apply if this sounds like you!
  Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
  To learn more about BD visit: https://bd.com/careers
  Required Skills
  Optional Skills
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• Develop and execute regional strategies to expand Kiestra, COR and Synapsys adoption in alignment with business goals.
• Target new hospital infrastructure in region and execution of “greenfield” strategy
• Lead capability-building initiatives across internal teams and customer sites to ensure successful implementation and sustained performance. Including but not limited to GTM development and training for Country sales and marketing teams.
• Support the engagement with hospital leadership and C-suite stakeholders to position automation as a strategic enabler of clinical and operational excellence.
• Apply Lean principles to optimize workflows, reduce waste, and improve turnaround times in diagnostic labs.
• Ownership of the entire process of sales cycle, including conducting lab diagnostics (for example, Automation impact assessments), and developing business cases to assist in committee reviews and the budgeting process; coordinating input of others when required.
• Collaborate with commercial, technical, and clinical teams to deliver tailored solutions and support long-term customer success.
• Work with the country and regional teams to help build GTM support structure (Project management, Engineering) drive change management of lab processes, implementation of instrument, and training.
• Monitor market trends, competitor activity, and regulatory developments to inform strategic direction.
• Provide continuous support including post sales activities. Coordinate a successful installation transitioning to the long term customer satisfaction of the product.
• Track performance metrics and report progress against strategic objectives.
• Responsible for Lab Automation budget for CASAJ