Strategic Account Manager at Faros

San Mateo, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Enterprise Account Management, Customer Success, Enterprise Sales, Account Growth, Expansion Opportunities, Relationship Building, Executive Communication, Strategic Planning, Account Health Tracking, Renewal Management, Stakeholder Management, Product Value Realization, Customer Needs Assessment, Startup Environment Navigation

Industry

Software Development

Description

About Faros AI At Faros AI, we are revolutionizing the way engineering organizations operate, with an engineering intelligence platform that provides visibility and context across the organization's software delivery systems. This deep operational context supports engineering leaders today, and is increasingly essential as AI agents begin to operate within real software delivery environments. Faros AI is laying the foundation for how humans and AI will build software together in the years ahead. The Role Faros AI is looking for a Strategic Account Manager to own and grow relationships with our most important enterprise customers. This role is responsible for ensuring customer success, driving expansion opportunities, and building long-term strategic partnerships with engineering leaders and platform teams. You will work closely with senior stakeholders at large organizations to help them realize the full value of the Faros platform while identifying opportunities to expand usage across teams and business units. This role requires a combination of enterprise relationship management, strategic thinking, and commercial ownership. What You’ll Do Manage and grow relationships with Faros’ top enterprise customers Act as the primary point of contact for strategic accounts, building trusted partnerships with engineering leadership Drive customer adoption and ensure customers realize measurable value from the Faros platform Identify and close expansion opportunities within existing accounts Develop account plans to expand Faros usage across teams, departments, and business units Partner with Customer Success, Product, and Engineering to ensure customer needs are addressed Run executive business reviews and strategic planning sessions with customers Track account health, renewal timelines, and growth opportunities What We’re Looking For 5+ years in enterprise account management, customer success, or enterprise sales Experience managing large enterprise accounts Proven ability to drive account growth and expansion Strong executive-level communication and relationship-building skills Experience working with technical stakeholders such as engineering leaders or platform teams Ability to navigate complex organizations and multiple stakeholders Comfortable operating in a fast-moving startup environment Bonus Points Experience selling or managing accounts in developer tools, DevOps, or engineering productivity platforms Experience with usage-based or platform products Background working with engineering or technical buyers Why Join Faros Work with a category-defining product in developer productivity Own relationships with leading engineering organizations Competitive compensation + equity Opportunity to shape how enterprise companies improve software delivery Interested? Reach out or apply to help shape the future of software development at Faros AI.

Responsibilities

The Strategic Account Manager will be responsible for managing and growing relationships with Faros AI's top enterprise customers, acting as the primary point of contact for strategic accounts. This involves driving customer adoption, ensuring measurable value realization, identifying and closing expansion opportunities, and developing account plans for broader usage.