ABOUT US

At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.
Celebrated as one of the ‘Sunday Times UK’s Best Places to Work’ companies 3 years running (2023/2024/2025), our culture at Henry Schein One UK as an inclusive and forward-thinking organisation means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for all individuals.

• Build and maintain relationships with key individuals within your accounts and track their evolution through the use of HubSpot (CRM)
• Assist in engaging your accounts in self-led customer success plans that ensure full utilisation and optimisation of their PMS estate-wide, allowing them to maximise ROI
• Portray a professional image to clients in person, in writing and virtually
• Maintain engagement with customer executive stakeholders with Quarterly Business Review attendance
• Maintain core and strong technical PMS knowledge to be able to fully demonstrate products to the full range of key individuals on accounts and understand the art of what is and is not possible
• Manage expectations of any business development requests from customers and escalate and manage these internally with strong communication with our development teams
• Manage the commercial relationship with your customers including quotes, proposals, negotiations and closing of orders, ensuring we maintain profitability goals on all accounts
• Work collaboratively with customers, managers, and colleagues
• Influence outcomes and get things done across all functions within Henry Schein to achieve targets and meet client expectations
• Analyse complex reports and communicate results to customers
• Achieve quarterly goals for revenue, customer satisfaction and new services delivered
• Understand our team P&L and how you influence this is your role
• Ensure full customer retention within your base of accounts
• Assist with engagement of your accounts in key roll-outs within your accounts including version activation, process standardisation and delivery of new services
• Act as an escalation point for the support team to help manage complex service delivery situations
• Build individual account plans for each customer that include action plans and white space analysis ensuring these are constantly up to date