Strategic Account Manager (IL) at Reindeer

Tel-Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Success, Enterprise SaaS, Revenue Retention, Expansion Sales, Negotiation, Executive Presence, Strategic Account Planning, Onboarding, Churn Mitigation, Cross-functional Collaboration, AI Implementation, Hebrew Proficiency, ROI Positioning, Deal Execution, Customer Experience

Industry

technology;Information and Internet

Description

We're a well-funded, early-stage startup building our Account Management team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base. We’re a well-funded, early-stage company building at the intersection of AI and enterprise operations. Our mission is to help large organizations fundamentally transform how work gets done using AI agents. We’re building the Account Management function from the ground up. This is not a “manage and maintain” role, it’s a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience. You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently. Key Responsibilities Account Ownership and Growth Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion Build and execute multi-year account plans aligned to customer objectives and company growth targets Lead QBRs and executive engagements to align on customer business outcomes and value Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders Act as the primary point of contact and trusted advisor for your customers Expansion & Revenue Growth Identify, shape, and close expansion opportunities across business units Drive cross-sell and upsell with strong ROI positioning Lead complex negotiations and deal execution Build internal champions and multi-thread relationships Retention & Renewals Own the full renewal cycle including forecasting and close Identify churn risks early and drive mitigation plans Communicate clear business value to secure renewals Onboarding and Adoption Lead structured onboarding with cross-functional team to ensure fast time-to-value Monitor adoption and proactively address gaps before they become risks Partner with Solution Engineering, R&D and Product to support smooth implementation Cross-functional Collaboration Translate customer feedback into actionable product insights Be the voice of customer internally to ensure customer-centric culture Help build repeatable playbooks for onboarding, QBRs, and renewals Qualifications 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS Proven quota carrier with clear retention and expansion ownership Experience managing complex enterprise accounts and multi-stakeholder relationships Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end Executive presence and strong communication skills Thrives in early-stage environments Analytical and data-driven mindset Solid understanding of AI concepts and enterprise applications Excellent Hebrew proficiency (Daily communications with clients are in Hebrew) Experience as an Expansion Account Manager or Account Director in the enterprise segment, specifically within the Israeli market, preferably with customers in traditional industries such as financial services, insurance, and banking. Nice to Have Experience in an early-stage or founding role Specific experience with enterprise platforms or workflow automation Domain expertise in Financial Services or Supply Chain industries

Responsibilities

Own a portfolio of enterprise accounts with full responsibility for revenue retention, expansion, and the end-to-end post-sale relationship. Collaborate with leadership and R&D to define scalable account management playbooks and drive AI-driven business transformations for customers.