Company Overview
Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services.
Since the company’s founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort.

STRATEGIC ACCOUNT MANAGER REQUIREMENTS:

• Four (4) year college degree, or equivalent experience
• Minimum of 7 years new logo sales experience with SaaS solution OR, minimum of 5 years new logo sales experience in K12 market
• Track record of consistent top performance – meeting/exceeding ARR targets
• Track record of closing large complex opportunities with multiple stakeholders
• Exceptional communication skills, both written and verbal, with the ability to simplify complex technology
• Exceptional group presentation skills – compelling and persuasive style
• Highly organized and process driven work habits
• Driven individual with ability to work independently and within a team environment in a competitive marketplace
• Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc.
• Experience in SaaS sales to the K12 market is highly preferred
• Ability to travel up >25%

What makes Incident IQ different:

• We facilitate whole-person growth where employees can develop personally as well as professionally.
• We offer an energetic and collaborative environment; everyone’s opinion matters!
• We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
• We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).
Incident IQ is an Equal Opportunity Employe

• Meet and exceed sales results - new ARR targets
• Prioritize assigned prospects and customers
• Contact prospects, generate interest and qualify needs for iiQ offerings
• Deliver compelling sales presentations and product demonstrations for new prospects and current customers
• Manage the buying cycle for all new prospects – including discovery, demonstration, competitive differentiation, piloting, negotiating, and closing
• Expand assigned customers with goal of achieving 100% sold for iiQ offerings
• Communicate customer stories and best practices in a compelling persuasive way
• Develop relationships with key stakeholders to ensure long-term success
• Effectively manage follow up activities to move selling opportunities to a decision
• Communicate and present territory activity, performance, and forecasting to leadership (weekly, monthly, quarterly)
• Develop and maintain appropriate new sales pipeline for consistent performance
• Enhance personal effectiveness through the efficient use of technology
• Generate ad hoc reports for internal departments as needed