SKILLS AND EXPERIENCE

• Proven experience in account management or client services within the insurance or accident management sector.
• Strong understanding of motor claims, FNOL, and repair networks.
• Excellent stakeholder management and communication skills.
• Commercial awareness and ability to identify growth opportunities.
• Experience in presenting to senior stakeholders and managing strategic partnerships.
• Proficiency in CRM systems and reporting tools.

A BIT ABOUT US

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:
Purpose: Make someone’s bad day better

ABOUT THE ROLE

We are looking for a commercially astute and relationship-driven Strategic Account Manager with deep expertise in the insurance sector to join our accident management business. This role is responsible for managing and growing key insurance client relationships, ensuring the delivery of exceptional service across all services.
As a senior client-facing role, the Strategic Account Manager will act as a trusted advisor to insurance partners, aligning accident management solutions with their operational and strategic goals. You will lead client engagement, performance reviews, and service innovation, while collaborating internally to ensure delivery excellence and continuous improvement.

KEY RESPONSIBILITIES

• Own and manage strategic relationships with major insurance clients.
• Understand client business models, claims processes, and strategic priorities to tailor solutions.
• Lead service reviews, performance reporting, and contract renewals.
• Identify opportunities for account growth, service enhancement, and innovation.
• Collaborate with internal teams (claims, operations, customer service) to ensure service delivery meets SLAs and client expectations.
• Act as an escalation point for complex issues, ensuring swift resolution and client satisfaction.
• Monitor market trends, regulatory changes, and competitor activity to inform client strategy.
• Support the development of bespoke accident management solutions for insurance partners