Strategic Account Manager - JAPAN at SOPHiA GENETICS

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Genomics, NGS Workflow, Account Management, Technical Support, Customer Engagement, Market Intelligence, Molecular Biology, Bioinformatics, Sales Strategy, Product Demonstration, Collaboration, Communication, Problem Solving, Healthcare Market Knowledge, AI Solutions, Data-Driven Medicine

Industry

Biotechnology Research

Description

Do you enjoy using your technical knowledge of Genomics & The NGS workflow coupled with commercial prowess coupled to provide credibility and technical insights during the customer journey? Do you have experience in Japanese Diagnostic Markets? If this sounds like you and you are driven by purpose, Join the SOPHiA GENETICS APAC Sales Team as a Strategic Account Manager for Japan, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide. This is a field-role based in Japan, which includes frequent travel across the country. Working alongside another colleague locally, you will spend a significant amount of your time on-site partnering in person with your primary client in their offices. In most instances, we look for individuals already living in-territory, but welcome those actively relocating to the area with suitable right to work. Our mission We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe. Your mission Reporting to the Senior Director, Regional Sales (APAC) you will own the relationship with our customers for existing SOPHiA GENETICS services, and their future expansion with up-sell and cross-sell for our broad product & applications portfolio across the Genomic Diagnostics & NGS Workflow. You will lead activity across the Japanese market, and support across APAC as part of the wider team. Your responsibilities Collaborate closely with your clients in country, and in turn supporting their end-user customers with all commercial conversations and activity. Be a true champion for voice of customer and accounts within the territory, providing best-in-class account management and support. Be a conduit for all technical queries, troubleshooting and support for your customers, collaborating closely with internal SOPHiA colleagues for quick resolution. Deliver platform demonstrations and in-depth presentations to customers and participate in trade shows, vendors shows and technical/promotional seminars Provide expert knowledge across the full range of SOPHiA GENETICS products and applications, including AI SaaS Solutions to manage and interpret NGS Biomarkers and Laboratory Preparation Gather and share competitive market intelligence and drive continuous product development in collaboration with Sales, Marketing and Product Management To be best established for success in this role, you will bring: Direct experience (Technical or commercial) with products throughout the NGS Workflow, Genomic Diagonstics or similar molecular diagnostics. You'll ideally bring experience of either wet lab molecular biology products or drylab bioinformatic processes. Localised knowledge of the Japanese healthcare market, including diagnostic solutions and end users required. Comfortable in translating complex, technical vocabulary into simple terminology and the ability to communicate effectively with both commercial & technical stakeholders is essential. BSc, MSc or PHd in a relevant field such as Genetics, Molecular Biology, Oncology or similar. As a public organisation facing ongoing commercial growth, you will bring a success-orientated and solutions-focused mindset that embraces team collaborations, change, growth and inclusion. As an international organisation, English is our primary business language and you will need to bring full fluency in English. As part of your recruitment journey, you should expect to meet English-only speakers, so for best chances of success, you should include your CV in English. Non-English CVs have a high likelihood of being rejected at application stage. You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth. Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us. Business recognition and accolades include: World's most innovative companies (Top 10) World's smartest companies (Top 50) 100 Best Places to Work in Boston Top 10 European Tech Startup Top 10 European biotechs startup to watch Top 25 East-Coast Biotech to watch Our DNA Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous Our Virtues At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn. At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal The process We use the power of AI to help our partners make decisions. If you’re utilising AI in your search and application process, why not use some of these prompts: ‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’ ‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’ ‘I am a *job title* - What can SOPHiA GENETICS offer my career?’ Apply now with your CV and any supporting information. Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance. We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilise agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please. Starting Date: ASAP Location: Japan - Field/Remote (With frequent on-site at our customers offices) Contract: Permanent

Responsibilities

Own the relationship with customers for existing SOPHiA GENETICS services and their future expansion. Collaborate closely with clients and support their end-user customers with all commercial conversations and activity.