STRATEGIC ACCOUNT MANAGER @ RELAY

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We’re assembling the most talent-dense team the logistics industry has ever seen

HIGH LEVEL OF MANDARIN SPEAKING ABILITIES NECESSARY

We are looking for a Strategic Account Manager (International Accounts) who will be responsible and accountable for client growth, retention, and profitability of an enterprise client portfolio. In addition, this role will be instrumental in driving deeper data integration between Relay and key clients to enable best-in class network efficiency and performance. As well as being the commercial client champion, you will also have the opportunity to collaborate with Relay teams on jointly delivering on key KPIs of profitable client growth.

• 5-7 years of experience in B2B enterprise customer success/client management that require high levels of cross-functional collaboration. Experience in fast scaling or complex SaaS business is a plus.
• Mandarin proficiency is a must, as is high level of English
• Superb communication mastery, clearly structured in both verbal and written formats
• Comfortable using Google Slides (PowerPoint) and Google Sheets (Excel) to independently carry out analyses and presentations
• Ability to thrive in a fast-paced start-up environment and adapt quickly to changing priorities
• You must be comfortable with data analytics; you will not need to build dashboards, but you will frequently be required to interpret data and extract insights to turn them into actions, as well as work with the analytics team on proactively and continuously iterating on data reporting improvements
  The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.