Strategic Account Manager- Oslo at Munu

Oslo, , Norway -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Interaction, Relationship Building, Cross-Functional Coordination, Proactive, Commercial Awareness, Growth Support, Operational Execution, Strategic Thinking

Industry

Information Technology & Services

Description

Will You Help Us Bring the Future to the Table? We think you might. At Munu, we’re on a mission to transform how restaurants and bars run, grow, and thrive. We blend a deep love for food and tech with bold ambition — creating tools that simplify operations, elevate guest experiences, and empower hospitality teams to perform at their best. You’ll join a fast-moving team that’s scaling across the Nordics. We care deeply about quality, precision, and progress — but we back it up with curiosity, humility, and a bias for action. We challenge ideas, not people. We share wins. We learn fast. And we never forget who we’re building for. If you’re hungry to make an impact — to move quickly, build smart, and help shape the future of an entire industry — pull up a chair. About the Role As Strategic Account Manager, you’ll play a key role in managing and growing Munu’s largest Nordic customer accounts. You’ll be the primary point of contact for key stakeholders, ensuring not just delivery success but long-term partnership and commercial value. You’ll own the follow-up after the sale is closed, with responsibility for structured onboarding, scalable operations, and ongoing customer success. This includes supporting expansion and contributing to Net Revenue Retention (NRR) and portfolio growth. This is a true bridge role — connecting Sales, Product, Operations and Marketing internally, while building strong and trusted relationships externally. You’ll thrive in a fast-paced and dynamic environment, where no two days are the same, and you’ll collaborate with colleagues and customers across the Nordics — including some travel. You’ll report to the Head of Large Accounts, and work closely with Sales Executives, Technical Account Managers, Product, Operations and Marketing. Your Mission, Should You Choose to Accept It Ensure success and operational excellence across Munu’s largest Nordic accounts — building trust, driving outcomes, and enabling commercial growth. You’ll take full ownership of customer follow-through, quality delivery, and structured coordination, while supporting Sales Executives in identifying new opportunities. You’ll Thrive in This Role If You… Enjoy direct customer interaction and relationship-building Bring structure and follow-up to complex customer deliveries Know how to coordinate cross-functional teams and priorities Are proactive, reliable, and commercially aware Understand what drives growth in large accounts and can support it Thrive in fast-paced environments with shifting priorities Can navigate both operational execution and strategic thinking Are open to occasional travel across the Nordics What Success Looks Like Our largest accounts are successfully onboarded and supported We deliver high quality and reliability across complex setups Net Revenue Retention (NRR) improves through strong customer follow-up and expansion Sales Executives focus on growth, while you ensure execution Customers see you as a trusted, proactive and effective partner Internal collaboration flows smoothly, with fewer bottlenecks and clearer ownership What Makes This Opportunity Different You’ll be part of a company with deep industry knowledge and a mission that matters — empowering hospitality teams with better tools You’ll shape how a core business function is built, scaled, and refined — not just follow a playbook You’ll work with smart, kind, ambitious people across the Nordics — with zero ego and full accountability You’ll have the freedom to test, fail, learn, and try again — with the support and tools to do your best work You’ll grow with us — this role has room to evolve into sales, partnerships, or leadership Who We Are Munu is a Norwegian scale-up rethinking how restaurants and bars operate- and thrive. Since 2016, we’ve helped over 2,000 hospitality venues run smarter through our Munu Cloud platform, integrating everything from POS and Booking to Guest solutions, Inventory, and Payments. Our customers range from local gems to national brands, and our reach is growing fast across the Nordics. At Munu, we put the customer at the center, hold ourselves to high standards, and work as one team- always. We challenge the status quo with curiosity, speed, and a bias for action, learning and improving together as we go. And because building something that truly matters is a marathon, not a sprint, we balance ambition with care for our people and how we work. Backed by strong investors and built by people who live and breathe hospitality, we’re committed to growing sustainably without compromising on trust, creativity, or simplicity. At Munu, we empower our customers- and we empower our people. Let’s bring the future to the table.

Responsibilities

Manage and grow Munu’s largest Nordic customer accounts, ensuring delivery success and long-term partnership. Support expansion and contribute to Net Revenue Retention (NRR) and portfolio growth.